Desktop EUC Support L2 - #151798

Iron Systems, Inc


Date: 11 hours ago
City: Renfrew
Contract type: Full time
Responsibilities

  • Diagnoses, troubleshoots, and resolves intermediate to complex problems with computer operating systems and application configurations.
  • Performs installation of desktop software products.
  • Performs additional application installation and/or configuration as required.
  • Provides support and guidance for configuration and installation of computer equipment.
  • Completes necessary administrative work to track and demonstrate completion of tasks.
  • Participates and communicates effectively with team members.
  • Develops and maintains a high level of customer satisfaction and improved customer relations.
  • Provides simple and detailed routine service support on products designed with field replacement modules (FRU).
  • Develops understanding of computer operating systems and application interaction with computer equipment.
  • Performs computer equipment relocation, changes, and/or upgrades.
  • Knowledge of Microsoft operating systems and Microsoft desktop products.
  • Focused on solving business problems while delivering great customer-centric service
  • Demonstrated commitment to quality and performance improvement
  • Knowledge of end-client-specific internal procedures and service delivery requirements
  • Excellent teamwork skills and ability to work unsupervised
  • Excellent analytical and diagnostic abilities
  • Strong client communication skills
  • Able to communicate in the local language and English.

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