Desktop EUC Support L2 - #151798
Iron Systems, Inc
Date: 9 hours ago
City: Renfrew
Contract type: Full time
Responsibilities
- Diagnoses, troubleshoots, and resolves intermediate to complex problems with computer operating systems and application configurations.
- Performs installation of desktop software products.
- Performs additional application installation and/or configuration as required.
- Provides support and guidance for configuration and installation of computer equipment.
- Completes necessary administrative work to track and demonstrate completion of tasks.
- Participates and communicates effectively with team members.
- Develops and maintains a high level of customer satisfaction and improved customer relations.
- Provides simple and detailed routine service support on products designed with field replacement modules (FRU).
- Develops understanding of computer operating systems and application interaction with computer equipment.
- Performs computer equipment relocation, changes, and/or upgrades.
- Knowledge of Microsoft operating systems and Microsoft desktop products.
- Focused on solving business problems while delivering great customer-centric service
- Demonstrated commitment to quality and performance improvement
- Knowledge of end-client-specific internal procedures and service delivery requirements
- Excellent teamwork skills and ability to work unsupervised
- Excellent analytical and diagnostic abilities
- Strong client communication skills
- Able to communicate in the local language and English.
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