Deputy Team Leader- Pension Administration - #63796

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better

In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role

Job requirements

Role Summary:

If you have extensive experience as a Pensions Administrator and want a new change/challenge to step up into a people leader, this is a great step in to managing a team where you will:

- Manage administrative and case management issues as well as data processing activities on a daily basis
- Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy
- Test and analyze pension data and systems during implementation and administration
- Manage client data using variety of technical tools and resources
- Manage client requests and processes

The role will ideally be aligned with our Edinburgh office location on a hybrid basis, however other hybrid working options may be considered as Aptia have offices UK nationwide

Here's what you’ll be doing:

- · Allocating cases to member hub administrators and monitor the progress of the completion of the cases throughout the day
- Reviewing the extended team queues to ensure the work is also going down in their work queues
- Providing feedback to team members on quality, productivity and overall performance
- Managing the team in absence of team manager
- Carrying out monthly 1 to 1 meetings with team members
- Attending client meetings to discuss individual member cases or work in progress
- Performing pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
- Promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone

Here’s what we’re looking for:

- Previous pensions administration experience (Defined Benefit)
- Knowledge and willingness to learn about different schemes
- Previous people leader experience (confidence in providing feedback and conducting peer reviews)

If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.