Dental Receptionist - #194183

At Home Dental is the UK’s leading provider of domiciliary dental care. Our fully equipped mobile dental clinics bring treatment directly to patients in their homes and care homes, removing barriers to access and transforming the way dentistry is delivered.

We’re expanding nationally and looking for an experienced Dental Receptionist to join our High Wycombe HQ team. You’ll be part of a growing organisation that’s modern, patient-focused, and proud to make a real difference every day.

The Role
As our Dental Receptionist, you’ll be the first point of contact for patients and care homes, providing exceptional service both in person and over the phone. You’ll manage patient enquiries, book appointments, and coordinate our mobile dental teams to ensure smooth daily operations.

This is a hybrid role, typically involving 3 days a week in our High Wycombe office, with the flexibility to work from home on other days.

Key Responsibilities

• Answer calls and emails from patients and care homes with professionalism and empathy

• Book and manage appointments using our patient software

• Support daily scheduling and routing for mobile dental vans

• Maintain accurate and confidential patient records

• Process payments and follow up on outstanding accounts

• Liaise with suppliers and internal teams to ensure seamless service delivery

What We Offer

• Competitive hourly rate: £12.50–£13.50 per hour

• Hybrid working: Blend of office and home-based work (3 days in office)

• Immediate start available

• 08:30 to 17:00 Monday to Friday: No weekend working

• Career development: Full training provided and access to Agilio online learning

• Supportive team culture: Friendly, professional, and purpose-driven

• Company benefits: Pension plan and continuous professional growth

• Meaningful work: Help deliver essential dental care to those who need it most in the community.

About You

• Experience as a dental receptionist, medical administrator, or similar front-of-house role

• Experience in coordinating teams

• Excellent communication and telephone manner

• IT literate and confident using systems like Dentally (training provided)

• Organised, detail-focused, and calm under pressure

• Team player with a positive and caring attitude

• Open to training if joining from a healthcare or customer service background

Additional Details

• Full DBS check required prior to employment

• Free parking available around our High Wycombe HQ with easy access from the M40

• Full-time, permanent role – hybrid between HQ and home