Delivery and Customer Experience Co-Ordinator (Online) 12 Month Fixed Term position - #193790

• Job Reference Code: R-099179
• Employment Type: Full time
• Contract Type: Fixed Term
• Hours Per Week: 37.5
• Salary: Competitive salary plus benefits.
• Closing Date: 9 July 2026

Delivery and Customer Experience Co-Ordinator (Online) 12 Month Fixed Term positionHead Office

This role plays a key part in enhancing the customer delivery journey, optimising driver experiences and supporting the implementation of innovative operational solutions.

Working closely with cross-functional teams across eCommerce, Retail, Logistics and Fleet Operations, you'll help deliver improvements that enhance customer communications, drive operational efficiency, and support strategic business initiatives.

This role requires on-site presence at Asda House in Leeds three days per week. We’re really looking forward to having you around!

This role includes participation in an on-call rota, providing support during weekdays and weekends when required.

Key Responsibilities

• Use data, insights and reporting to support decision-making and identify opportunities to improve the online grocery delivery experience.
• Support the design, implementation and continuous improvement of customer communication journeys and order update processes.
• Assist in the development and implementation of driver training materials, operational policies and process improvements.
• Contribute to initiatives aimed at improving driver engagement, retention and overall colleague experience.
• Support the rollout, implementation and embedding of Electric Vehicle (EV) initiatives across the network.
• Assist with the delivery of projects, tracking progress against agreed objectives, timelines and business case outcomes.
• Monitor and report on key performance indicators (KPIs), providing insight and recommendations to stakeholders.
• Build strong relationships with cross-functional teams, depots and retail operations to enable successful project delivery.
• Maintain project documentation, plans and communications to ensure projects are delivered effectively and within budget.
• Identify and support opportunities for continuous improvement across the driver operating model.

About You

• You'll be an organised and analytical individual who enjoys collaborating with others, solving problems and driving meaningful change.

Skills & Experience

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Proven ability to work collaboratively across cross-functional teams and networks.
• Analytical mindset with good Excel and data analysis skills, capable of translating insights into actionable recommendations.
• Comfortable working in ambiguous environments and adapting to changing priorities.
• Experience within eCommerce, logistics, fleet operations or a similar operational environment.
• Experience supporting or delivering projects aligned to strategic objectives.
• Customer-focused approach, with a strong understanding of how operational changes impact the customer experience.
• Ability to identify opportunities and develop innovative, practical solutions through collaboration.

Working Pattern

This role includes participation in an on-call rota, providing support during weekdays and weekends when required.

If you have any questions about the role, please email [email protected]

#LI-CT1

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

Find your everything

Location

Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD View directions

Why Asda?

We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.

Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.

Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and Asda Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in Asda every year.

Rewards and Recognition

Benefits you’ll only find here

10% off Asda pet insurance

10% off selected Asda Pharmacy services

10% off Asda Tyres

10% off Asda Travel insurance

20% off Asda Mobile bundles

Free remote GP service

Available to you, your partner and your children, 24/7, year round.

Pension

Save for retirement with contributions paid into your pension account by you and Asda.

Free physiotherapy consultations

Helping you and your partner take care of yourselves with 8 free sessions per year.

Colleague discounts

15% off at our stores - get discounts on groceries and George all year round.

Car cash allowance

Eligible colleagues will receive a cash allowance as part of their benefits package. In addition, all salaried colleagues can choose to register for the Salary Sacrifice Electric Car scheme*.

(*Conditions apply)

Mortgage advice

Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers.

Confidential support helpline

Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round.

Cycle to work

Buy a bike through this scheme and save on tax and national insurance.

Financial support

Find financial wellbeing tools and support, including the ability to stream your pay.

Free eye tests

Head to our in store opticians for a free checkup and take care of your vision.

Bonus

Sharing our success with a discretionary bonus scheme for salaried colleagues that really rewards your contributions.

Cancer support

Guidance and support for you and your family, from before diagnosis, to treatment and beyond.

Paid time off

From holiday to sick leave and other types of leave, such as parental leave.

Mental health support

Access free mental health support for you and your family.

Support and advice with care

If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service.

Hybrid working

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots

Save money on every day spends

Access to hundreds of high-street discounted Vouchers, discounts on days out, gym memberships, airport parking, and more

Setting your loved ones up for the future

As part of the team, you’ll get life assurance.

Guaranteed contracted hours

All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.

Holiday buying

Once a year our salaried colleagues are able to buy up to 5 additional days holiday via salary sacrifice (subject to eligibility).