Debt Collections Advisor - #147564

Debt Collections Advisor

Blackbushe, hybrid (3 days per week in the office once probation is complete)

£25,000 - £30,000

40 hours per week Monday – Friday

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.

Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.

BCA Partner Finance provides simple, straightforward and convenient stock funding to BCA Dealers, helping their business to propose by increasing stocking capacity and liquidity.

We are seeking a proactive Debt Collections Advisor to join our team. In this fast-paced role, you will be responsible for ensuring that payments on financed vehicles are made on time and for taking appropriate action when payments are missed or fall outside agreed terms. You will spend a significant portion of your time on the phone, following up on outstanding accounts, negotiating payment arrangements, and handling multiple tasks simultaneously.

Key Responsibilities

• Communicate with customers to secure payment in line with agreed credit terms
• Monitor and follow up promises to pay
• Maintain notes on the core operating systems of the business as well as maintaining departmental reports
• Communicate with field auditors, i.e. receive and process verbal audit results and issue follow up instructions to protect the company’s assets
• Liaise with colleagues in the credit, administration and finance departments to follow up collections’ issues
• Contribute to further development of processes and procedures in the Collections function

Key Skills

• Good knowledge of Microsoft Excel, Word and Outlook and able to adapt to new IT systems and programmes
• Experience in collections conversations with customers and exercising good judgment in respect of customers’ ability and willingness to pay
• Good communication skills, comfortable dealing with customers and colleagues by phone and email
• Comfortable working in a small, self-contained team environment. Reliability is also a critical requirement, given the small size of the team

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.