Dealerpoint Manager - London South - #193129

Dealerpoint Manager – London South (Croydon)

Salary dependent upon skill set and experience + bonus + company car + BUPA!

Due to an internal promotion an exciting opportunity has arisen for an experienced Dealerpoint Manager to lead and develop our Volvo Trucks & Bus operation in Croydon. This is a key leadership role responsible for driving commercial performance, customer satisfaction, and operational excellence while representing one of the most respected brands in the commercial vehicle industry.

With full dealership P&L responsibility You will lead and drive the day to day and strategic development of the dealer operation, ensuring the engagement of all of your team.

Through your leadership. You will manage, coach and develop your team of technical & administrative staff. To ensure the delivery of the highest standards of customer service through excellent aftermarket practices, communications, and innovative solutions and strong leadership.

Essential components for the role

• Strong customer orientation and focus.
• People management, engagement and leadership skills.
• The ability to manage and sustain a profitable business, maintain energy levels, and apply high levels of professional discipline both internally and externally.
• To be the driving force in building on the company Lean for Retail development processes and activities. Ensuring staff engagement and commitment to the improvement of the dealer operational processes, efficiencies and quality of service.
• The ability to focus on building on the existing partnership that our customers currently enjoy with Volvo Trucks, Products and Services as well as building new partnerships.
• To work in conjunction with the regions central support functions to ensure workshop planning, workshop repair order instruction and invoicing issues are reviewed and resolved collectively

Key responsibilities

• Full P&L responsibility for the performance of the Volvo Trucks & Bus Dealerpoint.
• Lead, motivate, and develop sales, service, and parts teams.
• Drive profitability through effective cost control and revenue growth.
• Ensure exceptional customer experience and long-term customer relationships.
• Deliver Volvo brand standards across sales, aftersales, and facilities.
• Monitor KPIs, budgets, and forecasts, implementing action plans where required.
• Maintain compliance with health, safety, and regulatory requirements.
• Act as the main point of contact between the Dealerpoint and Volvo UK.
• To ensure the dealers compliance to Volvo Group health, safety and environmental responsibilities and procedures

About you

• Proven management experience within commercial vehicles, automotive, or dealer operations.
• Strong leadership and people-management skills.
• Commercially focused with a track record of improving performance.
• Customer focused.
• Excellent communication and customer-facing skills.
• Ability to work strategically while remaining hands-on.
• Ability to think clearly and work under pressure with a clear focus on business performance and KPI’s.
• Knowledge of Volvo Trucks & Bus products or similar OEM brands is highly desirable.

We can offer you

• Competitive salary with performance-related bonus.
• Company car or car allowance.
• Contributory pension scheme.
• Private healthcare and employee wellbeing programme.
• 25 days annual leave plus bank holidays.
• Ongoing leadership and professional development.
• Career progression within one of the world's leading commercial vehicle manufacturers.
• The opportunity to lead a flagship Volvo Trucks dealerpoint serving customers across North London and the surrounding region.

Join Volvo Trucks

If you are passionate about leadership, customer satisfaction and operational excellence, we'd love to hear from you.

Apply today and help shape the future of transport with Volvo Trucks.

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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.