D365 Support Manager - #195842

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a D365 Support Manager there’s never been a better time to join.

The D365 Support Manager will assist in the day-to-day support and maintenance of Microsoft D365 Finance and Operations, working closely with technology teams, business stakeholders, and our managed service partner.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do:

Being a D365 Support Manager about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:

• Lead and support incident, problem, and event management for D365, escalating complex issues to senior team members or third-party providers.
• Provide first-line support for D365 users, resolving routine queries and requests, taking end to end ownership.
• Lead monitoring and maintaining activity for D365 environments, including standard troubleshooting, maintenance and reporting.
• Work closely with the Environment Manager to ensure all releases are fully scoped, tested and risks understood before deploying to production.
• Collaborate with Product Owners, Delivery Managers, and third-party developers to support new feature rollouts and system updates.

Who you are:

It’s your unique ingredients we’re interested in:

• Good working knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management – Procurement and Sources, Sales and Marketing, Production control, Master Planning, Product Information Management, System Administration, etc.
• Integrations developed on Azure services
• Power Platform, Microsoft Azure Services (logic apps, event grid etc.)
• Sound understanding of ITIL support concepts

Where you’ll work: Hybrid – Basildon