Customer Support Engineer - #150486

We are looking for a highly motivated Customer Support Engineer to providing expert service and support to customers at customer site. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.

Primary role will focus on installs, repairs, maintenance, validation, and qualifications of

multi-vendor equipment at customer site.

Role responsibilities:

• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Deliver customer familiarization for instrument operation and maintenance
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Seek higher level certification through participation in company sponsored training & development offerings
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Liaise daily with other Scientific Services staff across all sites.
• Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule.
• Complies with all company policies and procedures and adhere to company standards.
• Escalates in a timely manner any issues or concerns that arise.
  
  

Critical Skills:

• Technical problem-solving skills and attention to detail.
• Strong communication skills both written and verbal.
• Self-motivated and ability to work under pressure to balance conflicting deadlines.
• Initiative driven with proactive skill set to improve processes.
• Service orientated attitude combined with innovative thinking.
• Strong interpersonal skills; strong team player with customer satisfaction focus.
• Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel.
  
  

Basic Qualifications:

• Bachelor’s degree (or equivalent) in Engineering, Technical, or Sciences with 1+ years in a technical field OR
• Higher National Diploma (HND) (or equivalent) in Engineering, Technical, or Sciences with 2+ years of experience in a technical field OR
• A Level (or equivalent) in Engineering, Technical, or Sciences with 3+ years of experience in a technical field OR
• General Certificate of Secondary Education (GCSE) with 4+ years of experience in a technical field
  
  

Preferred Qualifications:

• HPLC, UPLC, LCMS, single quad mass spec, or FSC experience.
• Exposure to analytical equipment and/or lab environment.
• Strong understanding of GLP/GxP and/or experience working in a compliance driven environment.
• Knowledge of laboratory safety practices.
• Knowledge and understanding of EHS procedures.
• Experience of working with CMMS databases.
• Ability to multitask and prioritize own workload.
• Vendor issued certification on relevant laboratory equipment.