Customer Success Manager - Software - #145551
Honeywell
Date: 3 weeks ago
City: Horsham
Contract type: Full time
Customer Success Manager - Software
We have an opportunity for a Customer Success Manager - Software to join us at Honeywell, where you will work to ensure our BMS partner's journey from purchase to deployment is smooth and well managed. You will also monitor partner health and establish a cadence of partner interactions that ensure each partner is receiving maximum value from Honeywell. As the role mainly interacts with the BMS channel partners, the role could more aptly be named a Partner Success Manager (PSM).
Ideal candidates should be comfortable with customer contact, up-selling/cross-selling, communicating with executives and being able to confidently manage accounts to success. This position works closely with a team consisting of Development, Offering Management, Sales Account Executives and Customer Support Managers. Every interaction (e.g. onboarding, support, in-app product interaction) with the partners is an opportunity to create an advocate and generate high-quality leads.
This is a remote role, with around 25 - 50% travel within Europe.
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
Key Responsibilities
We have an opportunity for a Customer Success Manager - Software to join us at Honeywell, where you will work to ensure our BMS partner's journey from purchase to deployment is smooth and well managed. You will also monitor partner health and establish a cadence of partner interactions that ensure each partner is receiving maximum value from Honeywell. As the role mainly interacts with the BMS channel partners, the role could more aptly be named a Partner Success Manager (PSM).
Ideal candidates should be comfortable with customer contact, up-selling/cross-selling, communicating with executives and being able to confidently manage accounts to success. This position works closely with a team consisting of Development, Offering Management, Sales Account Executives and Customer Support Managers. Every interaction (e.g. onboarding, support, in-app product interaction) with the partners is an opportunity to create an advocate and generate high-quality leads.
This is a remote role, with around 25 - 50% travel within Europe.
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
Key Responsibilities
- Manage partner relationships to retain and renew SaaS revenue, focusing on up-selling and maintaining a deep understanding of product features for specific business needs.
- Oversee the entire partner lifecycle, from pre-sales and onboarding to monitoring account usage and addressing churn risks.
- Collaborate with CSM teams to develop documentation for onboarding and training, while providing technical support and feedback to Product and Development teams.
- Continuously improve engagement processes, ensuring value for partners and supporting sales efforts for renewals and lead capture.
- Conduct quarterly account reviews and work with marketing on surveys and case studies to enhance partner relationships and gather feedback.
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