Customer Services Coordinator - Fixed Term to March 2027 - #189243

About Us

Tilia Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.

We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.

Our benefits package includes:

• Bonus scheme
• 26 days holiday with additional bank holidays
• Enhanced Company Pension Scheme
• 24/7 GP
• Holiday Buy Scheme
• Life Assurance
• Retail discount portal
• Employee Assistance Programme

About The Role

We have a vacancy for a Customer Services Coordinator on a fixed term contract to March 2027 to join our northern regional team, based from our Warrington office.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

Duties will include:

• Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
  
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Head of Customer Services
• Support in new ideas/ procedure to improve the quality of after care service and Customer Journey
• Help continuous improvement in customer satisfaction ratings

About You

• Ability to stay calm, professional and display patience when dealing directly with customer complaints
• Recognise the importance of customer service
• Able to work independently ensuring our aftersales service is impartial
• Interpersonal skills in dealing with internal and external customers
• Intermediate skills in Microsoft Excel and Word.
• Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.

Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.

Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder, we are looking for talented and ambitious individuals to join our team.