Customer Services Agent - #143577

Customer Service Advisor

Lincolnshire County Council

Part time – 25 hours per week

Salary - £24,559.00 Pro Rata Plus Serco Benefits.

Main Purpose:

To understand the needs of unpaid carers. To provide information, advice, and guidance and to make appropriate onward referrals to support carers to maintain their unpaid caring roles.

To provide an administrative function to support the service

ain Accountabilities:

• Provide an exceptional customer service experience to all Carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E-referrals, Chat)
• Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures (e.g. the care act / framework and safeguarding) and keep up to date with legislation changes as required
• Through effective call control and a strength-based methodology gather the required information showing empathy and understanding to the customers concerns, whilst recording accurately on the appropriate IT systems
• Providing solutions and problem solving for the customer using a strength based approached
• Provide relevant and accurate information and guidance to support the Carers to maintain their unpaid caring role whilst maintaining their own quality of life
• Identification of need for and production and updating of Carers Emergency Response Plans
• Undertake follow up calls to confirm information and advice provided has been successful and provide appropriate outcomes
• Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking customers.
• Liaise with other professionals to identify the most appropriate next steps for the customer
• Identify and prioritise urgent contacts and respond appropriately without delay
• Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including Mandatory and Service Area courses
• Regularly contributes to the creation of knowledge base content or identifies where amendments are required
• Build relationships with colleagues, clients, professionals, and 3rd party organisations as appropriate; demonstrating a willingness to readily share knowledge, offer support and promote a culture of continuous improvement
• Respond positively to change and take a flexible approach to all aspects of work
• Strive to achieve individual and team objectives and KPI targets
• Comply to the Customer Service Centre's PCI data security standards and protocols
• The accountabilities contained within this Success Profile are not exhaustive and include any other reasonable duties which arise from the nature of the role within the service or in a comparable post in any of the Company's other services
  
  

What you will need for the role:

• English and maths GCSE or equivalent or proven literacy and numeracy skills
• Excellent verbal and written communication skills
• The ability to talk and type
• Experience in either a face to face or telephone customer service environment
• Experience in an administrative role
• Competent in Microsoft office applications, word, excel and outlook
• Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work is desirable
• Experience of working in a public service environment is desirable
  
  

What We Offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
  
  

Fri, 01 12 2023 00:00:00 GMT Personal Trainer - Self Employed - Kent https://careers.serco.com/UK/job/Kent-Personal-Trainer-Self-Employed-Kent-Kent-ME10-4NT/783570702/?feedId=355657utm_source=LinkedInJobPostingsutm_campaign=Serco_LinkedIn Serco Plc Kent Kent ME10 4NT GB Kent, Kent, GB, ME10 4NT Leisure Not Available 290836-en_GB p style=text-align:justifyspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124Here at Serco Leisure our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for enthusiastic, motivated and energetic Self-Employed Personal Trainers to join our Health and Fitness Teams. If you hold a minimum Level 3 qualification and are looking for a facility to operate your business from, then look no further. /span/span/span/pp style=text-align:justify /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifbspan style=color:#202124Are you:/span/b/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124

• Able to provide motivation and support to customers to achieve their fitness goals through the service of Personal Training./span/span/span/ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Able to actively and consistently promote the company’s vision and values. /span/span/span/ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Able to make every members visit an enjoyable experience that keeps them coming back /span/span/span/ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Enthusiastic, positive and ready to make a difference. /span/span/span/ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Motivated to build and develop your Personal Training business at the facility./span/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifbDo you have:/b/span/span/pullispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A Level 3 Fitness / Personal trainer qualification./span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A passion for health, fitness, well-being and all-round excellence. /span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124An unwavering commitment to understand the expectations of your clients./span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A work ethic to grow your business. /span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A winning attitude and are eager to apply that attitude to your business./span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A positive approach to supporting the management team, colleagues and members at the facility./span/span/span/li/ulp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifbspan style=color:#202124And can you:/span/b/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Work within the facilities compliance parameters whilst delivering the highest service levels possible during the day to day running of the gym. /span/span/span/pullispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124Work as part of a team and happy to work as part of a team of fitness professionals./span/span/span/li/ulpspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Be proactive in business development and be keen to grow your Personal Training client base./span/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124If you have answered yes to the above criteria, we want to hear from you./span/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifbBenefits of being a Self-Employed Personal Trainer at Serco Leisure:/b/span/span/pp /pullispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifA fantastic introductory rate scheme to help you get started./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifFirst uniform included./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifNo hidden start up fees or annual license fees./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifYou get the lowest, most competitive rent rate around./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifYou keep 100% of what you earn from your clients./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifOur own in-house 3-Step PT support system for guaranteed business success./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifIn-house development opportunities as well as support with your career aspirations./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifUnlimited access to the facility with the use of studio spaces when required./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifA fantastic online social communication and engagement platform./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifOpportunity to earn additional income with Small Group Training and Studio based exercise./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifCentral and digital marketing support./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifComplimentary membership for you and one other./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifAccess to free and discounted CPDs (where available)./span/span/li/ulp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifTo register your interest please apply now with a copy of your CV and a member of our team will contact you with further details./span/span/p 20002624 p style=text-align:justifyspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124Here at Serco Leisure our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for enthusiastic, motivated and energetic Self-Employed Personal Trainers to join our Health and Fitness Teams. If you hold a minimum Level 3 qualification and are looking for a facility to operate your business from, then look no further. /span/span/span/pp style=text-align:justify /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifbspan style=color:#202124Are you:/span/b/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Able to provide motivation and support to customers to achieve their fitness goals through the service of Personal Training./span/span/span/ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Able to actively and consistently promote the company’s vision and values. /span/span/span/ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Able to make every members visit an enjoyable experience that keeps them coming back /span/span/span/ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Enthusiastic, positive and ready to make a difference. /span/span/span/ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Motivated to build and develop your Personal Training business at the facility./span/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifbDo you have:/b/span/span/pullispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A Level 3 Fitness / Personal trainer qualification./span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A passion for health, fitness, well-being and all-round excellence. /span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124An unwavering commitment to understand the expectations of your clients./span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A work ethic to grow your business. /span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A winning attitude and are eager to apply that attitude to your business./span/span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124A positive approach to supporting the management team, colleagues and members at the facility./span/span/span/li/ulp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifbspan style=color:#202124And can you:/span/b/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Work within the facilities compliance parameters whilst delivering the highest service levels possible during the day to day running of the gym. /span/span/span/pullispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124Work as part of a team and happy to work as part of a team of fitness professionals./span/span/span/li/ulpspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124
• Be proactive in business development and be keen to grow your Personal Training client base./span/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifspan style=color:#202124If you have answered yes to the above criteria, we want to hear from you./span/span/span/pp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifbBenefits of being a Self-Employed Personal Trainer at Serco Leisure:/b/span/span/pp /pullispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifA fantastic introductory rate scheme to help you get started./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifFirst uniform included./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifNo hidden start up fees or annual license fees./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifYou get the lowest, most competitive rent rate around./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifYou keep 100% of what you earn from your clients./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifOur own in-house 3-Step PT support system for guaranteed business success./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifIn-house development opportunities as well as support with your career aspirations./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifUnlimited access to the facility with the use of studio spaces when required./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifA fantastic online social communication and engagement platform./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifOpportunity to earn additional income with Small Group Training and Studio based exercise./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifCentral and digital marketing support./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifComplimentary membership for you and one other./span/span/lilispan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifAccess to free and discounted CPDs (where available)./span/span/li/ulp /ppspan style=font-size:14.0pxspan style=font-family:Tahoma, Geneva, sans-serifTo register your interest please apply now with a copy of your CV and a member of our team will contact you with further details./span/span/p