Customer Services Advisor - Phone Based - #189581

Pay Rate: £24,901.28 per year
Grade: P
Contract Type: Office based, Permanent (Full-Time), 37.5 hours per week
Shift patterns: Monday to Friday, 9am-5pm and a 30 minute unpaid break
Location: Coventry, CV2 2TA - bus links nearby

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Customer Services Advisor to work on-site with us to manage high volume incoming calls and live chats. You'll be part of an experienced close working team creating success with our outdoor clothing and equipment customer.

Do you communicate clearly and professionally over the phone?

Do you have proven customer service or call‑centre experience and enjoy helping people?

If yes, please read on to learn more!

A TYPICAL DAY MAY INVOLVE

• Actively answering and resolving incoming queries over the phone and live chat - this can be 50+ calls back to back on a daily basis.
• Ensuring all queries are accurately recorded on Zen Desk and other relevant software applications.
• Collaborating with Aftersales and other departments to achieve best outcomes for DHL and our customer.

THIS ROLE WOULD SUIT PEOPLE WHO

• Have previous experience working in a phone‑based customer service or call‑centre role.
• Can demonstrate their interpersonal and problem resolution skills.
• Are able to work on site, Monday to Friday based at the office in Coventry.

WHY JOIN US?

• Free parking and on-site canteen (food and drink options available)
• 33 days annual leave (including bank holidays)
• Pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel, ex-military, ex-forces and are dedicated to helping our veterans find jobs.

We review applications on an ongoing basis and will shortlist and interview as suitable candidates apply. This means the role may close earlier than advertised, so we encourage you to submit your application as soon as possible.

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