Customer Service Support Executive - #193247

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Customer Services Team

Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Support our Customers and Sales Teams by resolving queries with care

We are looking for a Customer Services Support Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.

As a Customer Services Support Executive, you'll be responsible for:

• Managing returns in and out of our warehouse
• Managing weekly returns to our main suppliers
• Monthly stock checks at our partners' warehouses, managing stock in/out and placing internal and external orders
• Completing a variety of tasks relating to our suppliers such as, chasing credit notes, returning goods, obtaining returns authorisation, resolving queries and discrepancies
• Investigate order delivery discrepancies
  
  
  

We'd love you to have

• Experience being highly organised with a high attention to detail
• Excellent Time Management Skills
• Excellent communication and administration skills
• Good team player but able to work independently and use their own initiative.
• You must be proficient in Microsoft Office (Word, Excel & Outlook) and have excellent analytical and numerical skills
  
  
  

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.