Customer Service Representative - #142928

JOB DESCRIPTION

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

Key Responsibilities And Duties But Not Limited To:

• Develop and manage Customer relationships, increasing Customer satisfaction and delivering a responsive and effective communication process;
• Accurately prepare and process customer transactions such as quotations, purchase orders, rentals, cost estimates, invoicing and calculation of relevant gross profit margins and other financially based analysis as required.
• Review information on estimates and invoices with the CPM;
• Work with finance department in setting up and managing customer accounts in the ERP system;
• Communicate with operations and management regarding customer issues, needs and concerns;
• Ensure all Cycle Zeros are accurately completed prior to induction of product;
• Receive and process customer and intercompany purchase orders;
• Monitor warranty payments from OEM’s and prepare journal entries as required (product applicable);
• Drive advance delivery of Customer supplied documentation (log book, log cards, PO’s) to support immediate engine function and forecast anticipated shop visits by Customer by engine serial number (product applicable);
• Customise the production plan and project plans in close liaison with production, engineering and logistic support. Update the ERP system as required to ensure all plans on track and accurate;
• Create, update and maintain all relevant reports and KPIs as required;
• Manage time effectively, meet personal goals and work effectively with other members of the team and business;
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software;
• Follow company policies and procedures and where necessary create procedures;
• Answer incoming calls and provide front line support;
• Create and maintain a coherent filing system;
• Willing to work flexible hours as required;
• Present a professional image at all times to customers (internal and external).
• Attend and participate in all meetings as necessary;
• Active participation in operational improvement activities and projects as applicable;
• Cover and support other CSRs within the team (irrelevant of product).
• Perform all other duties as needed to ensure departmental efficiencies.
  
  

Competencies:

Core:

• Good interpersonal/communication skills – both written and verbal.
• Adept at building effective working relationships to benefit Customer needs.
• Strong financial acumen both in terminology and processes.
• Follow and write processes and procedures.
• Self motivated and able to prioritise and manage own workload.
• Does require fluent communication in English language.
• Meet the Company’s health screening and surveillance requirements.
  
  

Essential

• Customer facing experience.
• Full understanding of financial terminology and processes.
• Strong planning, organizational, analytical and problem solving skills.
• Experience working in a culturally diverse environment with a demonstrated experience sensitivity to other cultural norms and practices.
• Responsible for observing and reporting any issues or concerns in support of the company-wide Quality Management Systems (QMS), Environmental Management Systems (EMS), Safety Management Systems (SMS) and all Export Control & Compliance Policies.
  
  

Desirable

• Aviation experience.
• Salesforce.com experience.
• Full Driving Licence would be required.
• Ability to work flexible hours.
• Willingness to travel within UK and internationally where required.
• Working in an office setting, spending extended periods of time sitting at a computer.
• Knowledge of products/engines/propellers/accessories in respective business.
• Experience of using ERP systems or similar enterprise resource planning tool.
  
  

Organisational Relationships:

• Working directly with CPM, OEMs, Sales, Commercial, Operations, Engineering, Supply Chain and Procurement.
• Actively contribute in other functional areas not directly related to Customer Services i.e. Operations, Technical, Quality and Material.
• Work effectively with colleagues and other internal departments.
  
  

Essential:

Professional Qualifications/Education and Training:

• Customer administrative Role
• Microsoft Computer skills to a high level of competency
• Financial acumen; prior experience or formal training
• Does require fluent communication in English language
  
  

Desirable:

• Degree
  
  

Experience:

This should detail the type of experience that would be relevant to the role in order to help demonstrate competency.

• Customer Administrative Experience
• Computer skills at a high level of competency especially in Excel and Word
  
  

ABOUT US

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.