Customer Service Leader - #147109

Responsibilities

Role Summary

As Customer Service Leader you will have management responsibility for the day-to-day activities of customer service representative team and will manage a variety of Parker Meggitt customer accounts to deliver world-class service and support. You will directly oversee score cards, immediately responding to inquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilising the Parker Meggitt High Performance System, you’ll will serve as the primary interface for a variety of Parker Meggitt customers, responsible for ensuring the most efficient and positive relationship with Parker Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions.

In addition, you will support the Business Development manager on New Business opportunities as well as working closely with key internal stakeholders, driving a solid internal network relevant to the customers you’ll support.

Core Responsibilities

• Manage and oversee customer accounts across Parker Meggitt, particularly those with Long Term Arrangement (LTA) contracts as well as bespoke customers
• Support the Customer Services Manager with Premier customer accounts and pricing opportunities
• Support the Business Development Manager with new business and may support bid-related activities
• Proactively identify and seek out opportunities to maximise base business opportunities; obsolescence, material changes, market intelligence
• Oversee the preparation of costing sheets (considering hours/materials) and production of quotes for internal sign off
• Ensure prices are accurate for customer orders such as miscellaneous repairs or spares quotes, including orders of significant value
• Actively manage relationships with key internal stakeholders to ensure the Customer Service team deliver appropriate responses to new customer requests which aligns to the business goals
  
  

Essential

Skills, Knowledge & Abilities

• Significant defence industry experience with an awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
• Ability to understand and follow specific instructions and procedures
• Ability to influence stakeholders
• Excellent verbal and written and presentation skills
• Ability to gather data, to compile information, and prepare reports
• Excellent customer service orientation
• Track record of building and maintaining customer/client relationships
• Well-organised with strong prioritisation skills, detail-oriented, and ability to multi-task
• Ability to work independently and prioritise duties with minimal supervision to meet deadlines
• Ability to visualise and plan objectives and goals strategically
• Conflict management skills
• Decision making skills
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Knowledge of computerised information systems used in financial and/or accounting applications
  
  

Desirable

Bachelor's Degree with industry experience

What We Offer

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth, and well-being in mind to help our employees balance a successful career. Our competitive package will include:

• Competitive salary
• Pension scheme with up to 10% matching company contribution
• Income protection scheme
• Life Assurance x3 basic salary
• Share buying scheme
• Half day Fridays (lunch time finish)
• 25 days holiday plus bank holidays
• Employee Assistance Program for Health & Wellbeing
• Funded membership of a professional body
• Focused career development planning with opportunities to progress
• Free on-site car parking
• Employee Referral Scheme
• An on-site restaurant and Starbucks offering subsidised food
• Employee Perks – offering our employees discounts on a huge variety of goods and services
  
  

EMEA Business Descr

Parker Hannifin EMEA Sàrl (“PHEMEA”), based in Etoy, Switzerland, is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities. The Aerospace Group EMEA is a strategic business Group within PHEMEA. Hydraulic Systems Division EMEA (HSDE) is a key service provider to PHEMEA.

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.