Customer Service Executive - #143446

Epassi is an innovative fintech company, our purpose is to boost everyday well-being.

We are the market leader in mobile payments for employee benefits in Northern Europe – our solution combines all the benefits into a single mobile app. Epassi’s team is made of highly skilled people from top notch business developers, designers and software engineers to passionate sales, marketing, and customer support professionals. Epassi is awarded by the Financial Times as one of the fastest growing companies in Europe.

Epassi expands outside of the Nordics!

We have recently acquired the UK's largest health and fitness network Incorpore, leading Italian corporate welfare and employee benefits company Eudaimon as well two of the leading corporate fitness companies in Western Europe, Hansefit in Germany & BFNL in Netherlands.

Customer Service Executive

Purpose Of The Role

To demonstrate excellent organisational and communication skills, consistently putting the needs of the customer first. This role is central to delivering high-quality client support and ensuring the smooth running of day-to-day administrative tasks.

Key Responsibilities

• Manage administration for clients
• Handle queries from client employees and Benefits Teams via phone and email
• Escalate issues to the Customer Operations Manager when appropriate
• Operate as part of a team to ensure the highest standards of service for all clients
• Follow all data security protocols
• Attend employee benefit events as required
• Liaise with internal departments to resolve queries
• Process allocated monthly client reports
• Assist with any issues related to client reports
• Communicate with gyms to set up memberships and respond to member queries
  
  

Service Standards & KPIs

• Respond to emails within 3 working days (SLA)
• Answer all calls in a timely and professional manner
• Meet all reporting deadlines
• Maintain up-to-date administrative data
  
  

Skills & Attributes

• Strong administration skills, including proficiency in Microsoft Office
• Tactful, courteous, and understanding in all interactions
• Excellent communication and listening skills
• Trustworthy, efficient, and reliable
• Passionate about delivering outstanding customer service
• Organised and diligent in task completion
• Able to work both independently and as part of a team
• Proactive and able to take initiative
  
  

Our Mission

“To create a fitter, happier and more productive workforce now and for future generations.”

Our Vision

To dramatically increase the promotion and take-up of gym memberships and wellness services within the UK and Ireland’s working population.