Customer Service Agent - #145827
Techtronic Industries EMEA
Date: 1 day ago
City: Marlow
Contract type: Full time

TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.
Join Our Team as a B2C Customer Services Agent and Elevate Your Career!
Are you ready to make a difference? We're looking for a passionate Customer Services Agent to join our UK Operations Team!
As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.
What You'll Do:
Exciting Benefits:
#TTI-EMEA
#Ryobi-EMEA
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Join Our Team as a B2C Customer Services Agent and Elevate Your Career!
Are you ready to make a difference? We're looking for a passionate Customer Services Agent to join our UK Operations Team!
As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.
What You'll Do:
- Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer orders as per the internal sales order process
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
- Support with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Communicate and coordinate with internal and third-party stake holders to include Sales and Marketing, Logistics and After Sales Support to manage queries
- Carry out other ad-hoc duties as required from time to time
Exciting Benefits:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
- Employee Assistance Programme with a confidential helpline available 24/7
- Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills
- Professional and empathic approach to resolving issues
- Strong Ms Office Skills
- Excellent time management and goal orientated focus
- SAP and Salesforce knowledge is highly desirable
#TTI-EMEA
#Ryobi-EMEA
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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