Customer Service Advisor - #148452

everywhen


Date: 2 weeks ago
City: Stevenage
Contract type: Full time
Our Customer Service Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Customer Service Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners.

We Recruit People Who Share Those Values.

When you join us you will play your part, ensuing we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed.

Responsibilities

  • Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions to that are best suited to their requirements
  • Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time
  • Processing correspondence, renewals activity, new business quotations
  • Ensuring that all workflow activity is completed in accordance with approved business processes
  • Complying with all approved procedures, customer service standards and external regulatory bodies.
  • Achieving and maintaining the required competencies for the role.
  • Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

Essential Criteria

  • Some experience in an insurance industry is essential for this role
  • Engaging personal communication style.
  • Positive attitude, resilient, adaptive, receptive, and articulate.
  • Previous experience in sales or customer service sector

We offer are a competitive salary, on target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout our business

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Network Engineer

Tektora, Stevenage
1 week ago
Job Title: Network Engineer Location: Stevenage (On-site) Salary: £35,000 – £45,000 (Depending on experience) Clearance: SC Clearance required About the Role Tektora is working with a leading technology organisation to find a skilled Network Enginee r to support and maintain critical infrastructure across a secure environment. This is a fantastic opportunity for someone with strong hands-on experience in Cisco and...

Antenna Design Engineer

MBDA, Stevenage
2 weeks ago
Join us as an Antenna Design Engineer! We have a great opportunity to work on an exciting and challenging antenna development program within MBDA. Salary : Circa £55,000 depending on experience Dynamic (hybrid) working : On average 4 days per week on-site due to workload classification Security Clearance : British Citizen or a Dual UK national with British citizenship Restrictions...

Group Head of Employee Relations

M Group, Stevenage
2 weeks ago
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive....