Customer Retentions Advisor - #68425

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

This role sits with one of Daisy Communications brands - XLN for Small Business

Location: Sheffield - Office based
Salary: £22,308.00 yearly with realistic commission of £1,000 per month
Monday to Friday working between: 9:00 - 18:00(37.5 hours per week)

Key Responsibilities:

• Performing outbound call activity
• Establish a suitable resolution for both the customer and the business in a timely manner.
• Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
• Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
• Increase customer loyalty and reduce churn working in synergy with other departments.
• Strong communications skills – communicating in a clear and concise manner with detailed accuracy a priority.

• Be able to demonstrate an ability to work within a fast paced environment within a sales focussed industry.
• Competent with all Microsoft packages.
• Ability to understand, analyse and interpret data.
• Take ownership of issues and follow through to conclusion.
• Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
• Can do attitude with a flexible approach to work.

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

#LI-Onsite