Customer Operations Executive (EDI) - #62606

• Customer Operations
• Permanent - Full Time
• Sunderland

Pentland Brands is seeking a dynamic and detail-oriented individual to join our team as a Customer Operations Executive (EDI Coordinator). This role will be pivotal in ensuring seamless coordination of Wholesale Customer EDI (Electronic Data Interchange) and supply chain transactions across all brands within the EMEA region. The successful candidate will play a crucial role in maintaining strong relationships with our customers, optimising efficiencies, and minimising chargebacks.

The role you’d play:

• Coordination of Wholesale Customer EDI transactions and supply chain activities across all Pentland Brands within the EMEA region.
• Liaison between internal IT teams, third-party EDI partners, and customers.
• Providing insights and recommendations to maximise efficiencies and reduce costs.
• Ensuring the company meets customer EDI Service Level Agreements (SLAs) to avoid chargebacks and maintain positive relationships with customers.
• Collaboration with cross-functional teams including Sales, Customer Service, and Operations to streamline processes and resolve EDI-related issues promptly.
• Stay updated on industry trends and best practices in EDI technology and supply chain management to continuously improve processes and systems.

What you’d bring / be as:

• Experience in a similar role.
• Computer literacy, including proficiency in Microsoft Office, including Excel.
• Problem solving ability.
• Excellent organisational and communication skills.
• Ability to multitask and prioritise workflow.
• SAP experience desirable.

What you’ll get in return:

• Competitive remuneration package
• Hybrid / smart working
• Brand and retail perks
• Financial perks
• Travel perks
• Time out perks
• Wellbeing commitment

Who we are

We are Pentland Brands, a global business touching the lives of millions through some of the world’s most-loved active and footwear brands. We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, Ellesse, SeaVees, KangaROOS and Red or Dead.

We have a rich and remarkable history, of family, of ambition and of innovation, of leading from the front with a legacy of outstanding brands and equally outstanding people. Of pioneering brands that make life better. Brands that create an emotional connection with our consumers and help keep people on the move. Brands that do good, that form part of a positive business that takes action for people and planet.

We celebrate differences and give everyone the freedom to innovate and develop because we know this is an exceptional place to build brands and build your career. We want you to come to work every day excited about what we can achieve when we have a clear and single-minded focus on being consumer-centric and relentlessly focused on improving our performance.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.

To find out more go to www.pentlandbrands.com or follow @pentlandbrands on Twitter, LinkedIn, Instagram or Facebook