Customer & Event Delivery Lead - #190411

• Salary: £43,335
• Location: Cardiff
• Website Category: Head Office
• Contract Type: Fixed Term
• Closing Date: 25 June 2026
• Vacancy Reference: 0677

Please note: this is a 12 month fixed-term contract

The Role

The Customer Delivery & Events Lead will have the opportunity to support all special events & rail replacement customer delivery processes on behalf of Transport for Wales, providing expertise in event delivery and advice to all areas of the business.

Role responsibilities

• Review and refine the Special Events Delivery and Management Framework, ensuring the continual improvement of all events and activities & opportunities prioritised.
• Work closely with all stakeholders to ensure events, rail replacement and customer support plans are carefully mapped, meticulously planned and all stakeholders are clear of expectations in role.
• Ensure communication materials for internal and external audiences are readily available and provide a seamless customer experience.
• Support with the maintenance of the Special Event and Rail Replacement calendar, which clearly maps out where additional resource, wayfinding and communications are required.

Who we're looking for

Essential

• Excellent analytical and problem-solving skills
• Excellent communications skills, both verbal and written
• Influencing and negotiation skills to obtain the best outcome from suppliers, internal and external stakeholders
• Experience in building strong relationship with internal and external stakeholders skills
• Experience of working in a customer / event environment.

Desirable

• Experience in with writing comprehensive
• Good understanding of railway operations plans and reports
• Good understanding of Continuous Improvement principles
• Process mapping and process improvement
• Experience in leading workshops, defining action plans and tracking through to completion

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits