Customer Consultant - #192181

Customer Consultant

Hull (HU1 3HA) – just a short walk from Hull Interchange
Start date: 3rd August 2026

At Wescot Credit Services, we believe great customer service can make a genuine difference. We’re on the lookout for passionate, resilient Customer Consultants to join our BFI Team, supporting customers on their journey back to financial wellbeing.

If you’re empathetic, a great listener and thrive in a people‑focused role, we’d love to hear from you.

What’s in it for you?

• Salary: Starting from £26,500.76 (based on 40 hours), rising with experience
• Bonus: Fantastic monthly bonus – earn up to £2,000 extra per year
• Holiday: 31 days (pro rata), including bank holidays
• Training: 4 weeks of structured, supportive training with a dedicated L&D Trainer
• Hybrid working: Once your fully competent and confident in the role, enjoy the flexibility of blending home and office working
• Career with purpose: Be part of a business that truly cares about customers and colleagues

Flexible working that fits your life

• Choose from 35, 37.5 or 40 hours per week
• Condense your hours over 4 or 5 days
• We are open Monday–Friday, 8am–8pm and Saturdays, 8am–4pm. You will work on a rotational shift pattern between those hours.
• 1 in 3 Saturdays only – with a weekday off before your Saturday shift

What you’ll be doing

As the first point of contact, you’ll support customers through meaningful conversations that really matter:

• Handle inbound and outbound calls with professionalism and care
• Use active listening and questioning to understand individual circumstances
• Identify vulnerability and ensure customers receive the right support
• Deliver difficult news with empathy, clarity and confidence
• Help customers take positive steps towards financial health

World‑class training and support

You’ll start with a 4‑week, in‑office training programme (Monday–Friday, 8:30am–4:30pm), where you’ll learn:

• How to recognise vulnerability and support needs
• Regulation and signposting
• Our systems and processes
• How to deliver the right outcome for both customers and the business

Once you’re ready, you’ll move onto our weekly shift patterns, with the option to choose either from either a 35, 37.5 or a 40-hour contract.

Why Wescot?

We’re proud of our 5‑star approach to customer service and our supportive, team‑driven culture. If you bring empathy, resilience and a positive attitude, we’ll give you the tools and training to thrive.

Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.

We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.

If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Ready to make a difference?
Your journey with Wescot starts 20th July 2026!

Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.