Customer Analytics & Insights Manager - #191132

About The Role

Customer & Consumer Analytics Manager

At Domino’s, your skills, ideas and judgement really matter. As our Customer & Consumer Analytics Manager, you’ll play a key role in how we understand customers, spot opportunities and turn insight into action across the business. You’ll help shape decisions, guide a team, and improve how we use data to deliver a better experience for customers and stronger performance across the UK & Ireland.

What You’ll Bring

This role could suit you if you enjoy balancing hands-on analytics with people leadership. You’ll be based in Manchester or Milton Keynes, working in a hybrid way with 1–2 days a week in the office. It’s a great fit if you like turning data, customer feedback and market insight into clear recommendations that others can act on, and if you’re ready to lead a small team while staying close to the detail.

• Strong SQL skills and experience working with large datasets.
• Experience building dashboards and reporting in tools such as Power BI, Tableau or similar.
• A background in customer, consumer or commercial analytics, ideally in an e-commerce or digitally led environment.
• Experience managing or mentoring people, with the confidence to set priorities, coach others and maintain high standards.
• The ability to communicate complex insight clearly to both technical and non-technical audiences.

What You’ll Be Doing

You’ll own and develop insight across customer, consumer, brand and competitor topics, helping teams make better decisions with a clearer view of what’s happening in the market and what matters most to customers. You’ll work closely with colleagues across Digital, Marketing, Operations, Strategy and Product, while also managing a team of analysts and keeping insight delivery practical, useful and commercially relevant. This section follows the template guidance to keep things clear, practical and focused on no more than three core areas of delivery.

• Lead customer, consumer and market insight across the UK & Ireland business, turning findings into actionable recommendations for Marketing, Digital, Product and Operations.
• Own SQL-led analysis, customer segmentation, behavioural modelling and dashboard development, helping senior stakeholders track performance and spot opportunities earlier.
• Manage and develop a team of analysts, setting priorities, coaching great work and building a culture of curiosity, evidence-based thinking and analytical quality.

How We Will Support You

Bring your flavour, and we’ll back your future. For manager-level roles, our support should feel practical, visible and genuinely useful — with room to build leadership capability, grow your expertise and shape how work gets done. That reflects the support focus for Master Crafters, where development, autonomy, recognition and strategic exposure matter.

• A clear induction and support from your manager and team, so you can quickly get to grips with the role, the priorities and how your work connects to the bigger picture.
• Opportunities to deepen your expertise, build leadership capability and grow your career in a role with real visibility across the business.
• The space to shape how insight is delivered, improve ways of working, and bring forward ideas that help us make better decisions.

About Us

Who are we? A forward-thinking, inclusive world's leading pizza company:

Domino's is the world's leading pizza company, with over 1,300 stores across the UK and Ireland. We're committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we're a tech-savvy and data driven bunch – 90% of our system sales come through digital channels and 75% of our digital orders coming via the app we have 9.5 million active app customers!

Our mission? To be the go-to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We're all about innovation, growth, and a commitment to excellence.

At Domino's, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!

Our recipe for success? Our DomiDNA:

• We Mean Business
• We Always Deliver
• We’re Open to New Flavours
• We’re Tastier Together

If you share our values and are ready to be part of a world-class team that's as passionate about people as we are about pizza, apply now and join the Domino's UK & Ireland family!