Customer Account Manager - #148777

Grade: RCS L

Contract Type: Permanent (Full-Time)

Shift patterns: Mon - Friday

Location: Peterbourough PE2 6XE

Predominately based on-site, with the option of WFM (1 day per week). Occasionally off site for customer meetings.

A TYPICAL DAY MAY INVOLVE

• Act as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different brands within the Account Managers remit.
• Working with key stakeholders such as operations to ensure the high levels of customer service are delivered throughout the booking process
• Oversee all processes required to deliver the service and ensure processes and WI are maintained
• Providing consultation and proactive fleet management, adopting best practice and striving for continuous improvement and innovation at all levels
• Attend account reviews with the brands on a monthly and quarterly basis identifying service level improvements
• Collate and distribute key monthly reports taking the time to analyse and feedback trends and insights
• Work with finance to manage the Pos, invoices and debt position of the associated clients/brands and communicate with client
• Support by providing leadership, guidance and support
  
  
  

this Role Would Suit People Who

• Previous experience within a Account Management role or similar is essential
• Proven track record in a customer focused environment
• Strong communicator at various levels with the ability to assess individual customer needs
• Automotive Industry experience or exposure would be ideal
• Ability to raise PO's and review invoices, ensuring information is correct
• Excellent presentation skill - Ability to review and extract data to share with stakeholders
• IT literate (Microsoft packages) and able to adopt to new technologies
  
  
  

WHY JOIN US?

• Free parking and on-site canteen
• 22 days annual leave + bank holidays
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
  
  
  

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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