CRM Assistant - #190396

High Wycombe

• 27,000
• High Wycombe, United Kingdom
• Full Time
• Head-Office

We’re looking for a fantastic CRM Assistant on a 3 Month FTC to join our team at Head Office and play a key role in supporting customer engagement, member communications and campaign delivery.

This is a great opportunity to work in a fast‑paced retail environment, partnering with internal teams and external suppliers to support CRM campaigns, deliver against business KPIs and help bring engaging, customer-first communications to life.

What you’ll do

• Support the briefing, build and testing of CRM campaigns, ensuring a customer-first approach
• Assist with the creation, proofing and testing of email and CRM creative
• Carry out till testing for upcoming member promotions to ensure accuracy and smooth execution
• Support the preparation and analysis of campaign performance and email results
• Liaise with external suppliers to help ensure smooth and timely campaign delivery
• Work closely with the CRM team and internal stakeholders to keep campaigns on track
• Assist with day-to-day CRM activity to ensure campaigns are delivered to a high standard
• Collaborate cross-functionally to support all customer communications across the business
• Produce accurate reporting to support campaign performance and decision-making
• Contribute to continuous improvement of CRM processes and activity
• Ensure compliance with data protection, GDPR and internal processes
• Support the wider team and take on additional duties as required

What you’ll bring

• Strong organisational skills with the ability to manage multiple priorities in a fast-moving environment
• High attention to detail, ensuring accuracy across all campaign activity
• Confident communication skills, with the ability to work across teams and with external suppliers
• A proactive approach with a willingness to learn and support the wider team
• Good working knowledge of Microsoft Office, particularly Excel
• An interest in CRM, marketing or customer communications (experience a bonus, but not essential)
• Ability to stay organised and deliver to deadlines in a busy environment

What you’ll gain

• 25 days holiday plus bank holidays (pro rata)
• Hybrid working – 3 days office, 2 days off-site
• Access to Stream for financial wellbeing
• TPS Perks, staff discount and partner discounts
• Life Assurance and RetailTrust wellbeing support
• Cycle to work scheme

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”

Agencies: We are not accepting speculative CV’s or profiles and kindly request that you refrain from contacting us.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.