Contract Services Manager - #193411

Equans is looking for a Contract Services Manager to join the team at Sandwell and West Birmingham NHS Trust estate in Birmingham a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The role is based at the Sandwell and West Birmingham NHS Trust estate. The estates consists of retained sites throughout the area including Sandwell Health Campus and City Health Campus as well as the new Midland Metropolitan University Hospital (MMUH) which is a new facility incorporates high level of modern services and technology both in terms of healthcare delivery and building management. The contract also covers a number of community based properties delivering healthcare services. Equans are working closely in partnership with the Trust to ensure all facilities are maintained to a good quality and are able to provide a sustainable service to the area not only in respect to healthcare provision but also providing a diverse value to the local community. The retained site contain a range of building styles and ages with the usual services you would expect to see in a complex healthcare estate.

The primary role will be to manage the day-to-day delivery of the helpdesk, administration, finance, and reporting on the contract. Ensuring that the client relationship is fostered with the prompt delivery of compliance and reporting information whilst working within our internal governance processes. The post holder will take an active leadership role in the day-to-day management of service delivery at the Trust sites as well as working as a member of the contract Senior Management Team. Due to the wide range of services and systems installed within the building the role requires a wide range of skills and flexible nature but also provides the opportunity to work in a very rewarding environment with continued opportunity for learning and development.

This role will form an essential part of the operational management of the contract and will be client forward facing, the candidate will work closely with all teams and will have to have excellent communication skills to ensure all operational and contractual obligations are adhered to mitigate risk to EQUANS. The post holder will have management responsibility for all non-technical site based staff and remote support and will be required to work closely with the Head of Estates and Technical Compliance Manager to ensure effective and compliance delivery of the contract. The Contract Services Manager will be an essential member of the Senior Management Team with direct responsibility for all non-technical site based staff and remote support and will be required to work closely with the Head of Estates and Technical Compliance Manager to ensure effective and compliance delivery of the contract.

What will you deliver?

• Oversee effective management of the helpdesk function, including jeopardy management utilising the CAFM
• Review and reporting of all deduction and KPI failures including financial penalties, Service Failure Points (SFP) and Unavailability
• Track performance of the contract deliverables including deductions and SFPs against KPI levels to avoid relevant breach triggers
• Provide information to enable the Senior Management Team to agree actions to avoid breach of performance triggers
• Management of finance all elements of the contract including invoicing, Work in Process (WIP), resolution of WIP disputes, debt, tracking and invoicing of over the CAP costs
• Responsible for first line management with regards to all EQUANS Human Resource ( including recruitment, onboarding, performance, absence, employee relations, and compliance) and Health and Safety Policies and Procedures
• Have a proactive approach to SHEQ, ensuring that the safety culture is embedded and audited
• Have strong interpersonal skills coupled with the strong management focus to drive performance from the team
• Produce accurate and analytical reports showcasing the performance of the technical services team
• Analyses and manage the customer service satisfaction process, ensure that key actions are disseminated to the wider team
• Ensure all process and procedures comply with ISO accreditations
• Coordinate and input into the contractual and internal reporting
• Produce all reports including Monthly, Quarterly and Annual performance reports through coordinating and a putting together all required input from the on site and remote support teams
• Development of service-related continuous improvement initiatives, from conception to introduction
• Development and introduction of business efficiency measures to ensure a cost effective and best value approach

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Management qualification and experience
• Must have FM experience ideally within a Healthcare environment preferably in a PFI or other contract provider role
• Good knowledge and experience in FM management
• Good It skills particularly Microsoft word and excel
• H&S qualifications to IOSH standard or equivalent
• CAFM awareness ideally Maximo

This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.