Contact Centre Agent - #145437
Capita
Date: 3 weeks ago
City: Swindon
Contract type: Full time

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job Title
Contact Centre Agent
Job Description
Job Description
Start Date: 30th June
Hours: Full Time 37.5 per week between 8:30am – 5.30pm Monday to Friday including 1 in 3 Saturdays 9.30am – 12.30pm
Salary: £24,043.50
Location: Unity Close 1 Carfax Close, Swindon, SN1 1AP just behind the bus station. Our building is called Zurich.
Contract Type: Permanent. Hybrid working contract.
We are seeking full-time Customer Service Advisors to be part of our vibrant team. The job primarily involves answering calls from policyholders, financial advisors and other professionals who require information about our client’s policies.
In a typical day you will be providing general information about a broad range of financial products, checking the status of claims and resolving complaints.
Some of the callers may be unsure of the information they require, and your task will be to guide and advise them on a solution. This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.
The basic nature of the role means that you will spend entire shifts on the phone dealing with a series of calls, which are fundamentally similar in purpose.
This is a great opportunity for anyone who is looking to kick-start a career. It doesn’t matter if you don’t have experience working in a contact centre environment before, as we’ll give you full training to understand our clients, products and offers.
Perhaps you’ve previously worked in retail, or in the service industry—we’re looking for great people with transferable skills who can understand customer challenges and communicate clearly and confidently.
We’ll offer you skills training to help you effectively become a better, more confident, and persuasive communicator so you can go even further in your role.
What You’ll Be Doing
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.
Further to this you will have access to an amazing benefits package including.
What We Hope You’ll Do Next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Swindon
,
United Kingdom
Time Type
Full time
Contract Type
Permanent
Job Title
Contact Centre Agent
Job Description
Job Description
Start Date: 30th June
Hours: Full Time 37.5 per week between 8:30am – 5.30pm Monday to Friday including 1 in 3 Saturdays 9.30am – 12.30pm
Salary: £24,043.50
Location: Unity Close 1 Carfax Close, Swindon, SN1 1AP just behind the bus station. Our building is called Zurich.
Contract Type: Permanent. Hybrid working contract.
We are seeking full-time Customer Service Advisors to be part of our vibrant team. The job primarily involves answering calls from policyholders, financial advisors and other professionals who require information about our client’s policies.
In a typical day you will be providing general information about a broad range of financial products, checking the status of claims and resolving complaints.
Some of the callers may be unsure of the information they require, and your task will be to guide and advise them on a solution. This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.
The basic nature of the role means that you will spend entire shifts on the phone dealing with a series of calls, which are fundamentally similar in purpose.
This is a great opportunity for anyone who is looking to kick-start a career. It doesn’t matter if you don’t have experience working in a contact centre environment before, as we’ll give you full training to understand our clients, products and offers.
Perhaps you’ve previously worked in retail, or in the service industry—we’re looking for great people with transferable skills who can understand customer challenges and communicate clearly and confidently.
We’ll offer you skills training to help you effectively become a better, more confident, and persuasive communicator so you can go even further in your role.
What You’ll Be Doing
- Providing a superb level of customer service
- Operating effectively within a wider customer experience team
- Discussing features of customers’ life & pensions products all within the documented processes
- Handling standard queries and specialist enquiries where appropriate
- Identifying vulnerable customers, showing empathy & considering referral to the vulnerable team.
- A passion for helping people.
- Transferable experience of face-to-face or call centre-based customer service
- Experience of developing strong customer relationships.
- Confident in using multiple computer systems.
- Minimum Grade C/4 in Maths and English
- A fantastic salary of £24,043.50
- Home working days will be considered once you have completed your probation period.
- 23 days holiday (rising to 27) plus bank holidays with the opportunity to buy extra leave
- Monthly/Annual Review Recognition Scheme & Awards
- The opportunity to grow & develop your career within Life & Pensions or across wide Capita divisions and accounts.
- Opportunity to join our creating Future Leaders Programme to fast track your career into management.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.
Further to this you will have access to an amazing benefits package including.
- Exclusive colleague offers on Mobile phone contracts.
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food.
- Discounted at home fitness plans and gym memberships.
- Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more through Capita’s “Perks at work scheme.
What We Hope You’ll Do Next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Swindon
,
United Kingdom
Time Type
Full time
Contract Type
Permanent
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Temporary Seasonal Sales Associate (8 hours) £12.21/h
Fossil Group, Inc.,
Swindon
3 days ago
Fossil is on a mission to create great watches, jewelry, handbags, small leather goods and wearables by investing in technology and long-term value creation. We do this by living into our core values - Authenticity, Grit, Curiosity, Humor, and Impact - each and every day, continually powered by purpose and our people. We thrive on diversity, innovation, uniqueness, and inclusion....

Workshop Team Leader
Scania Group,
Swindon
3 days ago
Workshop Team Leader (Foreman) - Scania Swindon Rate of Pay : £19.58 - £22 per hour (including shift allowance) Working Hours : Early/Late shift rotation: Week 1 (Monday – Friday 06.00 – 14.30) Week 2 (14.00 – 22.30) +1 in 4 Saturdays (06.00 - 12.00) paid at Overtime rate. In-house training provided to support career progression. 25/28 days holiday which...

Business Development Manager
Powerforce GB,
Swindon
3 weeks ago
Excited by the challenge of building something new and making it thrive? Have the drive to identify opportunities and turn them into success? Are you a dynamic, entrepreneurial individual ready to lead the charge in growing our presence in the exciting out-of-home (OOH) channel? Full time, Permanent Salary : £27,000 to £36,000 per annum On Target Earnings + Company car...
