Contact Centre Adviser (Exeter, UK) - #194222

As part of our continued growth, we are now seeking two dedicated and professional Contact Centre Advisers to join a newly formed team.

This is an exciting time to join us as we continue to expand in this area, providing new opportunities to learn and develop your skills as the team continues to evolve.

The successful candidates will deliver outstanding customer service via telephone and email channels.

Supporting customers with parking payments, permit management, and general enquiries—ensuring every interaction is efficient, accurate, and customer-focused.

These roles are ideal for individuals who thrive in a fast-paced contact centre environment and are passionate about resolving customer queries while delivering high-quality service under pressure.

Both roles will be based in our newly refurbished offices in Exeter, which are vibrant and friendly, with a large proportion of our workforce based here.

Responsibilities Include

• Deliver first-contact resolution
• Provide a professional, empathetic, and efficient customer experience
• Meet and exceed contact centre performance metrics (SLAs, quality, productivity)
• Build customer confidence in digital and self-service channels
• Handle inbound customer calls and email enquiries in a professional and timely manner
• Take payments and assist with account creation
• Resolve customer issues efficiently with accuracy and compliance
• Manage changes to parking sessions and permits
• Demonstrate active listening, empathy, and problem-solving skills
• Handle complaints and escalations calmly
• Deliver consistent, high-quality service
• Take ownership of queries through to resolution
  
  

Requirements Are

• Strong commitment to exceptional service
• Clear verbal and written communication
• Performs well in high-volume environments
• Takes ownership and resolves issues effectively
  
  

We will provide full training on our internal systems and you will work closely with other members of our existing teams to fully support you into the role.

To apply for this role, please submit your CV and a covering letter to hr(at)unity5.com

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