Community Centre Officer - #145244
Luton Borough Council
Date: 3 weeks ago
City: Luton
Contract type: Part time
About The Job
Salary: £25,183 - £25,992 a year pro rata
Hours per week: 10.45
Contract type: Fixed Term
This position is available as a secondment opportunity until 31/03/2026. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.
In this role, you’ll be responsible for the day-to-day operational delivery of services at the council’s community centres where you will be required to open, close and supervise community centre buildings and ensure the smooth running of bookings, whilst ensuring health and safety, cleanliness of the space which is a welcoming environment for all.
You will be at the forefront of our community-focused services and be the main point of contact for internal and external queries relating to community centre buildings working directly with the public to meet their needs. Your day-to-day responsibilities will involve taking bookings, setting up rooms, providing support, signposting and ensuring that everyone who interacts with us feels valued and heard.
Your tasks will include handling complex inquiries with care, supporting community groups in their initiatives, and possibly supervising staff or volunteers. You’ll also manage basic financial duties, such as cash handling and weekly banking, while ensuring accurate data recording and input. Whether you’re working independently or as part of a team, your contributions will be crucial to the smooth operation of our services.
You will also be required to supervise and train Casual staff and volunteers and support administration and business development to improve community centre usage.
Please note this role does not attract sponsorship.
About You
To be successful in this role you will need experience of working within a customer facing environment and experience of basic administration and financial procedures.
You must be able to deal politely and positively to communicate with a wide range of people. You’re someone with a passion for community work and a knack for handling a variety of tasks with both empathy and efficiency. Your experience in customer-facing roles has equipped you with the skills to connect with people from diverse backgrounds, including those who may be vulnerable or facing challenges. You’re proactive and resourceful, always ready to find the best solutions to meet the needs of the community and to effectively answer customer enquiries.
This role will need you to be able to support and facilitate training of staff in procedures and routines and organise workload to meet deadlines.
It is essential you are able to use tills, handle money and follow financial procedures by using your existing numeracy skills to undertake calculations and gather statistics.
You will have the opportunity to develop on your knowledge of relevant Health and Safety regulations relating to safeguarding procedures.
You will be required to move items with appropriate aids, stand for long periods of time and be able to work to an agreed rota which.
Your ability to use ICT tools effectively, and maintain a safe, clean environment adds to your capability in this role. Most importantly, you’re committed to fostering an inclusive atmosphere where everyone is treated with respect and dignity.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Benefits
We offer a range of excellent staff benefits which include:
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Salary: £25,183 - £25,992 a year pro rata
Hours per week: 10.45
Contract type: Fixed Term
This position is available as a secondment opportunity until 31/03/2026. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.
In this role, you’ll be responsible for the day-to-day operational delivery of services at the council’s community centres where you will be required to open, close and supervise community centre buildings and ensure the smooth running of bookings, whilst ensuring health and safety, cleanliness of the space which is a welcoming environment for all.
You will be at the forefront of our community-focused services and be the main point of contact for internal and external queries relating to community centre buildings working directly with the public to meet their needs. Your day-to-day responsibilities will involve taking bookings, setting up rooms, providing support, signposting and ensuring that everyone who interacts with us feels valued and heard.
Your tasks will include handling complex inquiries with care, supporting community groups in their initiatives, and possibly supervising staff or volunteers. You’ll also manage basic financial duties, such as cash handling and weekly banking, while ensuring accurate data recording and input. Whether you’re working independently or as part of a team, your contributions will be crucial to the smooth operation of our services.
You will also be required to supervise and train Casual staff and volunteers and support administration and business development to improve community centre usage.
Please note this role does not attract sponsorship.
About You
To be successful in this role you will need experience of working within a customer facing environment and experience of basic administration and financial procedures.
You must be able to deal politely and positively to communicate with a wide range of people. You’re someone with a passion for community work and a knack for handling a variety of tasks with both empathy and efficiency. Your experience in customer-facing roles has equipped you with the skills to connect with people from diverse backgrounds, including those who may be vulnerable or facing challenges. You’re proactive and resourceful, always ready to find the best solutions to meet the needs of the community and to effectively answer customer enquiries.
This role will need you to be able to support and facilitate training of staff in procedures and routines and organise workload to meet deadlines.
It is essential you are able to use tills, handle money and follow financial procedures by using your existing numeracy skills to undertake calculations and gather statistics.
You will have the opportunity to develop on your knowledge of relevant Health and Safety regulations relating to safeguarding procedures.
You will be required to move items with appropriate aids, stand for long periods of time and be able to work to an agreed rota which.
Your ability to use ICT tools effectively, and maintain a safe, clean environment adds to your capability in this role. Most importantly, you’re committed to fostering an inclusive atmosphere where everyone is treated with respect and dignity.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English
About Us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
- We Kindly ask that previous applicants not reapply*
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
How to apply
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