Commercial Administrator - #150634

Package Description

• Bonus scheme
• Cycle to work scheme
• 25 days annual leave plus bank holidays, plus each year you will have the option to buy and sell leave
• Enhanced maternity and paternity leave
• Wellbeing Scheme, provided through Health Shield, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatment
• Employee Support to include Life Assurance and critical illness pay
• 24/7 Colleague Assistance Programme and Financial Wellbeing Support – access to affordable loans, savings accounts, advanced earned pay, and financial education via salary finance
• Online savings- major retailers, utilities, entertainment plus many more!
  
  

About Our Opportunity

Do you want to be part of an organisation that really values your dedication to our business and our customers?  Do you thrive in fast paced environment where no two days are the same?  

If you have burning desire to achieve incredible results – and if you're someone that doesn't just meet goals but smashes through them, then EMR could be exactly what you’re looking for. 

We’re looking for people who really care – those with a real passion for delivering quality administrative support, amazing customer service, a dedication to building, growing and developing customer relationships – and above all, are always prepared to do what it takes to get the job done. 

A key aspect of your role as a Commercial Administrator will be to work with internal and external customers, not just ensuring their account set-up and administrative needs are supported but building relationships with them to secure EMR as their supplier of choice, including working to clear SLA’s on quote and delivery updates. Collaboration will be a cornerstone of this role, as you work closely with other departments to ensure a seamless and consistent customer experience across all touchpoints.  

You’ll act as an ambassador for our company, promoting our brand and values, and driving customer loyalty.  

What You Will Be Doing

• Results & quality driven; Have a laser-focus on results and quality, creating an environment that inspires, creates and achieves - every day. A focus on efficiency, making sure your working environment is as productive as possible
• Service standards - You’ll keep a close eye on your performance metrics, ensuring that our results are not just good, but amazing
• Communication and shared success; keep the channels open with other departments to ensure seamless collaboration and a shared passion for results
• Collaborate with your team and other leaders to transform customer feedback into result-driven action plans. You’ll be encouraged to not only bring new ideas to the table – but also be part of making them a reality 
• Stay up to date with industry trends and best practice related to your role
• Have the confidence to try new initiatives and fail fast, without being disheartened
• Have fun in your role and encourage others to do the same!
• Ensure the 3 pillars of EMR are front of mind in everything you do; People, Profit and Planet
  
  

About You

You ideally bring over 3 years of experience in customer administration, service, and account management, with a proven ability to meet SLAs, drive high service standards, and deliver exceptional customer experiences. You have a solid understanding of industry dynamics, market trends, and customer needs, and work collaboratively across departments to achieve shared goals.

Key Skills & Attributes

• Communication: Strong verbal and written communication with stakeholders at all levels
• Analytical Thinking: Confident interpreting data, identifying trends, and supporting performance reporting
• Customer Focus: Passionate about delivering best-in-class service with a customer-first mindset
• Problem Solving: Proactive and solution-oriented, able to make informed decisions
• Adaptability: Comfortable in fast-paced environments, resilient in the face of change
• Team-Oriented: Collaborative, detail-focused, and committed to shared success
  
  

Ideal Candidates Will Be

• Tenacious, adaptable, and authentically engaged in the business
• Trustworthy, dependable, and eager to learn
• Willing to travel occasionally and regularly commute to the Warrington office
  
  

Who We Are

‘Our purpose is to create a future where the materials we use don’t need to be extracted from the planet.’

At EMR, we give new life to unwanted materials. Every year, we recycle 10 million tonnes of metals and plastics, saving 19 million tonnes of carbon from entering the Earth’s atmosphere, diverting waste from landfill and protecting resources and habitats.

We couldn’t do any of this without our team members. In return for all they do, we do everything we can to create an environment of belonging, value, support and growth.

About

We’re proud to have achieved Great Place To Work status, but it’s about so much more than a badge. It’s about being recognised by our people for the continuous work we do to do better for them:

‘The people who work here are from varied backgrounds and have a variety of beliefs, all of which are accepted and respected.’

‘I’m encouraged to keep a healthy work-life balance so that I can be performing at my best.’

‘I’ve been supported every step of the way in my career progression.’

‘‘EMR offers a fantastic and inclusive environment; collaboration across the whole business, humility and hard work.’

If you want to be part of something bigger than yourself, have a role that really makes a difference and work with likeminded people towards the same purpose, click the link to apply.

Recruitment Agencies

We operate a strict Preferred Supplier List (PSL) and do not accept speculative CVs. Any unsolicited CVs, whether related to a specific position or submitted speculatively, will not be considered.