Client Services Manager - #146974

Client Service Manager
Hope Haven, Whitehaven
Permanent , full time (37.5 hpw),
Salary £27,338 pa and great benefits including Health Cash Plan 
On call shift payment of £14.30 per session

Home, a place where you belong
Do you want to be at the forefront of changing the way that mental health services are delivered? Then this might just be the role for you.
Hope Haven will transform mental health services in Copeland by delivering a new 24/7 mental health hub, removing eligibility criteria and referral pathways allowing people to access the right support at the right time.

Typical day as a Client Service Manager
- You will lead our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers whilst aligning with our contracts.
- You’ll join our daily “Team of the day”, bringing all partners together to discuss the people we support and ensure that they are getting the right support when they need it.
- You’ll coach and manage your team ensuring that we are delivering excellent, person centre support to people in the community.
- You’ll be supporting the team with safeguarding concerns as well as supporting the team to unlock any problems they may come across.
- You’ll promote the Hope Haven service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
- You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You have
- Ideally you will have experience of leading a team and have the knack for unlocking and developing the potential in others
- It’d be great if you have experience in working within mental health services and / or experience of delivering housing related services.
- You need to be passionate about supporting people to truly make a difference.
- Partnership working is critical in this role. Experience of working with a range of partners will be key to your success.
- Great people skills, ability to communicate and understand where people are in their life.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team
You’ll join Ellie, our Senior Client Service Manager and Peri, one of the Client Service Managers, as well as our incredibly energised team of support workers who are already out and about delivering amazing support to customers!
Job details
- Hope Haven is open 7 days per week and it’s important that we are available for the team and our customers. Working hours are flexible but the role will be a mix of weekdays and weekend working. We are happy to agree a working pattern that works for both of us.
- Predominantly you will work between the hours of 9am – 5pm with some flexibility based on the needs of the team and our customers.
- This role is very much a hands-on role so will you spend most of your time in the Hope Haven building which is in Whitehaven Town Centre or in one of our offices.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong.
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
- Explore our benefits in detail on our website.
Find out more.
Click APPLY NOW to see our Client Services Manager job description, find out about  us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [email protected]