Client Care Coordinator - #59718


Date: 2 weeks ago
City: York
Salary: £23,000 per year
Contract type: Full time

At Onebright, we connect individuals with outstanding therapists, providing every person with the best mental healthcare. Our mission is to create a brighter tomorrow by providing easy access to personalised, life changing mental health support.

  • Do you have the confidence and clarity to undertake inbound and outbound calls and be the voice of Onebright to our clients?
  • Are you an efficient, accurate administrator than is comfortable with case management systems and processes?
  • Do you understand how to manage client expectations, and work to give them clear guidance and support when they contact Onebright?

At Onebright we have opportunities to join us as a Client Care Co-ordinator at our head office in York. As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients.

  • You will be engaging in discussions with our clients about their issues, and you will need to be able to record, document all information in real time on our case management systems.
  • As a Client Care Co-ordinator, you will undertake industry leading training to provide you with a detailed understanding of our key performance requirements and system and document management across multiple platforms
  • Your IT skills will need to be robust, as you will be working between various Microsoft, CRM, and bespoke software platforms.
  • Being responsible for your own portfolio of cases, you will provide pro-active case management through inbound and outbound calls to maintain regular contact with our clients and therapists.
  • Having worked in mental health, or having an interest in psychological services is desirable but not essential as all training will be provided.

At Onebright we offer a competitive set of benefits to our staff including:

  • Annual leave is 23 days + All Bank Holidays
  • Employee Assistance Program
  • Private Company Pension
  • Rewards Gateway accessing Onebright discounted services and offers.
  • Technology package supplied to support you whilst working at home.
  • Holiday Purchase Policy
  • Hybrid Working is allowed upon successfully being deemed competent, you will be required to remain working at our office until such time as you are deemed competent.
  • Subsidised Canteen on site
  • Free onsite parking

"Don’t meet every single requirement?

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Onebright we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles."

  • For further information please call the Onebright Recruitment Team on 01904 933519 for more information.
  • Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will seek advice from our HR Team how best to support you.
  • Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year


  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount


  • 8 hour shift
  • Monday to Friday

Work Location: Hybrid remote in York

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