Claims Administrator - #192492

Who are we?

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From insurance and professional indemnity to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinkin

g
Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term succe

ss
With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely

on.
About the

roleWe’re looking for a proactive and customer-focused Claims Administrator to join our growing team on a fixed term contract basis. In this role, you’ll be at the heart of the claims journey, providing support to customers following road traffic incidents and helping ensure claims are handled efficiently, accurately and with care. If you enjoy problem-solving and thrive in a fast-paced environment, this is a great opportunity to build your career in insura

nce.
You’ll play a key part in supporting customers at the start and throughout the claims process, ensuring claims are handled efficiently and in line with guidel

ines.
What you will be

doing· Managing First Notification of Loss (FNOL) and accurately recording claim d

etails· Supporting customers involved in road traffic incidents with empathy and professio

nalism· Reviewing and processing windscreen claims in line with po

licies· Coordinating with internal teams and external partners to progress

claims· Resolving issues proactively to maintain a positive customer expe

rience· Supporting performance targets and service standards through qualit

y work
Who we are look

ing forYou’ll be someone who enjoys helping people and can stay organised while working at

a pace.· Strong communication skills across phone an

d email· A customer-focused mindset with a calm, empathetic a

pproach· Confident using systems and able to pick up new technology

quickly· High attention to detail and good organisational

skills· A positive, self-motivated a

ttitude· Ability to prioritise tasks and manage workloads effe

ctively· Interest in developing a career within insurance or claims h

andling
What you

will get
When you join SRG, you’re stepping into more than just a role; you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re

proud of.
And because we believe great work should be rewarded, here’s what you can look f

• orward to:
  25 days holiday plus an extra half-day off to celebrate your bir
• thday monthCompany pension scheme to help secure
• your futurePrivate medical cover for pe
• ace of mindLife insurance, income protection and sick pay to support you when
• you need itCharity and volunteering days so you can give back to causes you

care about
Wh

at to expectAt SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate sha

red success.
We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how