Claims Adjuster - #192914

Primary Details

Time Type: Full time

Worker Type: Employee

A new role has arisen in our Portfolio Solutions claims team, covering a variety of classes of insurance. The purpose of this role is to deliver exceptional claims service by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management.

• Location: Chelmsford
• Type: Permanent full time

The Opportunity

Step into an exciting role as a London Market Claims Adjuster, where you’ll support the efficient management of a wide range of claims across multiple lines, including Professional Indemnity, Construction, International Property, Casualty, and Marine & Energy. Working within our innovative QPS Portfolio Solutions offering, you’ll help deliver market-leading capacity to global trading partners in a Full Follow role. This is a fantastic opportunity to join a collaborative, inclusive organisation that values your contributions and offers excellent benefits and career development.

With great benefits and the chance to work within a diverse and inclusive company where your unique perspectives and contributions are valued.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role:

• Leverage automation tools to efficiently manage the administration of a high volume of low-value, cross-class claims, ensuring accuracy and speed.
• Support with the administration of claims which fall outside automation applying sound judgement and problem-solving skills.
• Accurately triaging and managing claim files through to settlement, prioritising new and existing work appropriately, ensuring they are adequately reserved, and settled economically and fairly.
• Deliver exceptional service by collaborating with brokers and suppliers to achieve positive outcomes for all parties.
• Contribute to innovation by supporting projects focused on Operational Excellence, Analytics, and Automation, helping to shape the future of claims handling.

About You

• Ability to structure the day effectively, prioritising tasks and responsibilities to meet deadlines.
• Strong written and verbal communication skills, with the capacity to adapt to different audiences.
• Proficiency in Microsoft applications and confidence in working with technology, including automation tools.
• Collaborative approach and commitment to contributing to a positive team environment.
• Applicants must have the right to work in the UK as visa sponsorship is not available for this role

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

To learn more about our achievements, click here

Apply now and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills:

Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.