Central Support Lead - #196545

Join Our Family at Musgrave

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We`re proud to serve communities across Ireland and Spain, feeding one in three people every day through iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave Market Place. By supporting thousands of retail and food service family businesses, we make a positive impact on the communities they serve. We`re committed to becoming the most trusted and sustainable business in Ireland, and we`re looking for dynamic, forward-thinking individuals to join us on this journey.

As part of our ambition to drive brilliant basics, we are seeking a Central Support Lead to drive operational excellence, profitability, and strategic transformational initiatives across our retail estate.

This colleague will partner closely with retailers, operational teams, and cross-functional stakeholders to ensure stores consistently deliver against operational standards while improving commercial performance and customer experience. The role will lead the development and implementation of new initiatives that support retailer profitability, compliance, and the successful adoption of new technologies, processes, and ways of working.

Working across retail operations, trading, technology, finance, supply chain, and store development, the Central Operations Lead will play a key role in delivering Musgrave`s operational and strategic agenda, ensuring retailers are equipped to maximise performance today while embracing the future of convenience retail.

What you`ll be doing

Retailer Profitability & Performance

• Support retailers in identifying and implementing opportunities to improve profitability, sales growth, productivity, and operational efficiency.
• Analyse key performance indicators and provide actionable recommendations to improve performance.
• Partner with retailers to drive improvements in labour efficiency, waste reduction, stock management, and margin performance through the Winning Store Programme.
• Develop and support initiatives that enhance commercial outcomes and operational effectiveness.
  
  
  

Operational Standards & Compliance

• Lead the execution and governance of operational standards across the network.
• Ensure consistent adoption of the Winning Store Programme and associated operating disciplines.
• Conduct operational reviews and audits to identify compliance risks and improvement opportunities.
• Develop action plans to address process gaps and drive continuous improvement.
• Partner the Customer Service Manager to Deliver Call & Claim SLA’s
  
  
  

Transformation & Change Delivery

• Lead the operational implementation of strategic transformation initiatives across the retail estate.
• Support the development and execution of the retailer profitability roadmap and future operating model.
• Manage cross-functional projects from planning through to implementation and benefit realisation.
• Ensure retailers and store teams are effectively prepared for and supported through change.
• Monitor programme performance and recommend corrective actions where required.
  
  
  

Technology & Digital Roadmap

• Drive the operational deployment and adoption of key technology initiatives.
• Support implementation of self-service technologies, digital store solutions, sales-based ordering, loyalty platforms, enhanced reporting tools, and future retail innovations.
• Act as the link between retailers and technology teams to ensure successful implementation and user adoption.
• Monitor operational benefits and support continuous optimisation following implementation.
  
  
  

Stakeholder Management

• Build strong relationships with retailers and key internal stakeholders.
• Act as a trusted advisor on retail operations, compliance, and performance improvement
• Collaborate with Trading, Supply Chain, Technology, Finance, and Retail Support teams to deliver business objectives.
• Ensure clear communication, alignment, and effective issue resolution across programmes and initiatives
  
  
  

Continuous Improvement

• Identify opportunities to simplify processes and improve retailer experiences.
• Capture learnings from operational programmes and transformation projects.
• Use data and insight to inform future operational priorities.
• Promote a culture of continuous improvement, innovation, and operational excellence
  
  
  

Key Deliverables

• Improved retailer profitability across the network.
• High levels of operational compliance and execution against agreed standards.
• Successful delivery of retailer profitability initiatives and transformation programmes.
• Effective rollout and adoption of strategic technology investments.
• Improved productivity, stock management, waste control, and labour efficiency.
• Strong retailer engagement and satisfaction with operational support.
• Delivery of programme benefits within agreed timelines and budgets.
• Consistent execution of the Winning Store Operating Model across the estate.
• Reduction in operational risks and compliance issues.
• Clear reporting and measurement of operational and commercial performance
  
  
  

What We’re Looking For

• Significant experience in retail operations, business improvement, or operational leadership.
• Proven track record of delivering operational improvement and change initiatives.
• Experience working with retail performance metrics and profitability improvement programmes.
• Experience managing multiple projects and stakeholders within a fast-paced environment.
• Experience supporting operational compliance and standards execution.
• Previous experience within convenience, grocery retail, or franchise/independent retail environments is desirable.
  
  
  

Skills

• Strong commercial acumen with an understanding of retail profit drivers.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capability.
• Project and programme management skills.
• Ability to influence and drive change across diverse stakeholder groups.
• Strong communication and presentation skills.
• Ability to interpret data and translate insights into practical actions.
• High attention to detail and strong execution focus.
• Ability to manage multiple priorities and deliver results.
  
  
  

What we Offer or Why Musgrave:

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus: Be part of a company that values forward-thinking solutions

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operates a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.