Case Handler/ Trainee Case Handler - #59831


Date: 2 weeks ago
City: Edinburgh
Contract type: Full time

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.

To discover more about our benefits, please visit: Benefits Package

The team

Our Commercial Recoveries/Asset Finance teams within the Advisory Services Division, provides a complete range of debt recovery, insolvency, commercial litigation and Motor finance services. The team litigates in the Court of Session and in Sheriff Courts throughout Scotland, all operating under a centralised management structure allowing us to deliver consistently excellent service. Our structure ensures we can provide a full range of debt recovery and litigation options, whilst ensuring that we have the expertise and experience to deal with any complex and technical issues.

The role

This a varied role with lots of opportunities to gain valuable experience in a range of cases whilst working with senior fee earners. The role will suit an individual who is keen to learn new skills and also for those looking to build on their existing knowledge and understanding on debt recovery in Scotland. This role will be offered on a hybrid basis with office and home working supported at the Firm’s discretion.

Full training on how to deal with debt recovery cases and utilise commercial strategies to reach a conclusion will be provided.

Main responsibilities
  • Pursuing debtors across a broad range of commercial/Asset Finance debts including consumer, factoring, salary overpayments, and motor finance
  • Processing cases in respect of debt recovery actions from issuing initial demand letters and corresponding with clients and debtors.
  • Raising court actions within the sheriff courts ensuring that timescales are maintained.
  • Providing clients with telephone and written support within the clients’ service agreement.
  • Liaising internally with finance/operations teams and other departments.
  • Preparing court instructions prior to instructing local agents/solicitors to appear at court.
  • General admin duties, filing, photocopying.
  • Diary Management
  • Monitoring payment arrangements
  • Provide support to the Paralegals/Senior Paralegals and Solicitors!
  • Manage inbound and outbound calls to ensure the best outcome for our client.
  • Taking personal responsibility for compliance with all relevant client and internal Service Level Agreements.

Skills and qualifications
  • Good written, numeracy and oral communication skills.
  • Accuracy and attention to detail.
  • IT literate including knowledge of Word, Excel and the internet.
  • Ability to prioritise, be organised and efficient.
  • Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance.
  • Able to integrate within a team and able to work on your own initiative.
  • Be pro-active and self-motivated with a positive approach.
  • Previous experience in an office environment is beneficial although not essential as full training will be provided.

Equal opportunities

Our approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

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