Care Coordinator - #143529
CCH Group
Date: 2 weeks ago
City: Stockton-on-Tees
Contract type: Full time
Job Description
What you’ll do
Rota Management
What you’ll do
Rota Management
- Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
- Deploy new Care Professionals to clients within two weeks of hire.
- Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
- Ensure rota changes are communicated by Thursday of the prior week.
- Manage guaranteed hours contracts to prevent unnecessary top-up payments.
- Oversee annual leave requests to maintain service continuity.
- Maintain close contact with Care Professionals through calls and regular meetings.
- Schedule refresher training to meet CQC and contractual requirements.
- Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
- Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
- Monitor ECM to track visit timings and durations, addressing any issues.
- Accurately code canceled hours and maintain digital records for invoicing compliance.
- Report Care Professional absences for absence management.
- Provide thorough handovers for the Out of Hours team.
- Ensure shift reconciliation for accurate payroll processing.
- Career Growth: Leadership opportunities with a trusted sector leader.
- Support: Access to top experts and innovative systems.
- Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
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