Call Handler – Full Time - #190072

Location Dunfermline, Scotland Job Type Permanent Salary 26,227.50

About the Job

The Vacancy

Vets Now – Delivering Exceptional Pet Care

At Vets Now, we’re proud to be the UK’s leading provider of emergency veterinary services.

We’re now looking for Call Handlers to join our Contact Centre team in Dunfermline, supporting our IVC daytime clinics.

Looking for a Full-Time Role with Purpose?

If you’re someone who thrives on helping others and can bring empathy, professionalism, and flexibility to a fast-paced environment, this could be the perfect fit.

Role: Call Handler
Location: Dunfermline Contact Centre
Hours: Full-time
Shift Pattern:

• Monday to Sunday: 08:00–19:00

• Occasional bank holiday work required

Start date for position- Monday 17th August

We’re looking for individuals who are flexible with their working days and hours—helping us to be there when pet owners need us the most.

Your Role as a Call Handler

As a Call Handler at Vets Now, you’ll be the first point of contact for clients. You’ll play a vital role in delivering the high-quality support and service we’re known for. This is more than just answering calls—it’s about offering reassurance, clarity, and care in sometimes stressful situations.

Key Responsibilities:

• Handle incoming and outgoing calls promptly and professionally

• Provide accurate information and address client inquiries

• Log all call details accurately in our system

• Escalate complex queries to the appropriate team

• Maintain a high level of empathy and professionalism in every interaction

• Follow established call handling protocols

• Assist with administrative tasks when required

What You’ll Get in Return

We believe in rewarding our team members not just with a competitive hourly rate, but also with benefits that support wellbeing and work-life balance:

• £13.45 per hour

• Your birthday off – paid

• Health cash plan via Simply Health

• Pension contributions: 5% employee / 3% employer

• Up to 50% off pet care for your own pets

• Death in service cover – two times annual salary

• Access to our employee wellbeing programme

• Company sick pay and enhanced maternity, paternity, and adoption leave

Be Part of a Team That Cares – Apply Now

If you’re ready to join a purpose-driven company where your role makes a real difference to pets and their owners, we’d love to hear from you.