Call Centre Operator (4on 4off) 12 Month FTC - #139070
KBR, Inc.
Date: 2 weeks ago
City: Swindon
Contract type: Full time
Title
Call Centre Operator (4on 4off) 12 Month FTC
This role is 12 month FTC
About KBR And The Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and nights)
Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities And Duties
Essential:
R2103315
Call Centre Operator (4on 4off) 12 Month FTC
This role is 12 month FTC
About KBR And The Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings, afternoons and nights)
Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
Core Responsibilities And Duties
- To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
- Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
- Responsible for resolving queries and complaints by applying a first call resolution plan to each call
- To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
- To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
- Takes ownership for own performance actively seeking opportunities to improve and develop
- Ensure the highest standard of customer service at all times
- To take action to keep up to date with changes across the team
- Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments
Essential:
- GCSE (or equivalent) Maths and English
- Hold, have held or eligible to apply for security clearance
R2103315
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Service Advisor
Johnsons Cars Ltd,
Swindon
1 week ago
The Vacancy Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers. Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of...
Technical Designer
Grant Engineering (UK) Ltd,
Swindon
2 weeks ago
An exciting opportunity has arisen for a Specification Designer to join the Design Department team based in Swindon. The role requires a candidate with a high degree of manual dexterity, technical acumen, and an eye for detail as they will be responsible for advising, specifying, and carrying out detailed and accurate heat loss calculations for Grant Engineering customers. Duties &...
Risk Manager
Jobs via eFinancialCareers,
Swindon
3 weeks ago
Meraki Talent are working with a leading financial services business to help them identify a Risk Manager – Technology in a newly created role. You will be responsible for supporting the embedding and maturing of the Security and Technology elements of the Group Risk Management Framework and supporting ongoing governance, assurance, and oversight across the first line Security and Technology...
