Business Process Analyst - Milwaukee JSS & Marketing - #145946

Techtronic Industries EMEA


Date: 1 day ago
City: Maidenhead
Contract type: Full time
TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.

KEY RESPONSIBILITIES:

You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.

  • Manage the roadmap of change requests and initiatives in the JSS and Digital Marketing area
  • Work with our BPOs, key users and the technical teams in IT to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
  • Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and requirements
  • Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
  • Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
  • Work with different technical teams in IT to identify the best technological solutions for our JSS and Milwaukee Digital Marketing teams
  • Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
  • Review test results to ensure they correspond to the expectations and requirements of the business
  • Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
  • Produce documentation to support key user training
  • Identify opportunities for process improvement and make recommendations – through process reviews, or data analysis

Your primary focus will be to support our central JSS team, as well as the Milwaukee Digital Marketing Team, however you will need to work closely with other Business Analysts in the department to ensure impact on other process areas are well considered.

There will also be opportunities for you to contribute improvement initiatives within the department as well.

WHAT YOU’LL NEED:

  • A minimum of 5 years of proven experience as a business analyst
  • Experience and knowledge in SAP essential
  • Experience and knowledge in other CRM products (e.g. SAP-based CRM products, Salesforce Marketing Cloud) and Customer Data Management (CDM) solutions, highly desirable
  • Experience in customer data governance highly desirable
  • Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties
  • Skilled at capturing business requirements, creating user stories and acceptance criteria
  • Skilled at process design and improvement
  • Skilled at application testing – developing test scripts, reviewing test results
  • Ability to take a data-driven and analytical approach when understanding and analysing business requirements
  • Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
  • Business Analyst qualifications ideal
  • Experience in both waterfall and agile project methodologies a bonus
  • Ability to travel within Europe desirable

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Trainee Embryologist

TFP Fertility Group, Maidenhead
1 week ago
Job Description We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a...

Medical Information and Medical Operations Manager

Biogen, Maidenhead
1 week ago
About This Role As the Medical Information & Medical Operations Manager, you will play a vital role in ensuring the delivery of high-quality medical information services and operational support across the UK and Ireland. You will oversee the management of third-party providers, ensuring compliance with internal standards and national regulations. Your responsibilities will include leading the medical components of Patient...

Health Economic Outcome Research Manager

AbbVie, Maidenhead
2 weeks ago
Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more...