Business Analyst - #189323

FGH Business Centre 66-70 Vicar Ln, Bradford BD1 5AJ

Hybrid flexibility: 2 office days per week

About The Role

The Business Analyst will play a critical role in delivering successful change across FGH by working within the Value Delivery Office (VDO), who act as the champions for change and delivery across the business. As part of the VDO, the Business Analyst will serve as a primary conduit between business teams and IT, ensuring alignment, clarity and shared understanding throughout the change lifecycle.

The role is responsible for translating business needs into clear, actionable technical requirements and supporting the design and delivery of solutions that are both commercially valuable and technically feasible. This includes working closely with architects, developers, subject matter experts and external partners to bring structure, insight and rigour to complex or ambiguous problem spaces.

A positive, proactive and pragmatic approach is essential. The Business Analyst must balance business priorities with technical constraints, acting as an unbiased coordinator who facilitates decisionmaking and helps teams converge on practical, robust solutions. Using broad IT knowledge and retail understanding, the role will identify opportunities to improve processes, challenge constructively, and support the continuous uplift of delivery and analysis practices across the VDO and wider business.

In addition, the Business Analyst contributes to the development of Business Architecture by bringing insights from projects into the broader enterprise context, ensuring alignment across processes, systems and customer journeys.

Accountabilities

• Act as a primary conduit between business teams and IT, ensuring clear, consistent and structured communication throughout the change lifecycle.
• Translate business needs, pain points and opportunities into clear, actionable technical requirements, user stories, acceptance criteria and supporting documentation.
• Work closely with architects, developers, testers, subject matter experts and external partners to ensure requirements are well understood and technically feasible.
• Bring structure and clarity to complex or ambiguous problem spaces, helping teams navigate uncertainty and converge on pragmatic, balanced solutions.
• Support or lead workshops, including requirements gathering, solution discussions, process mapping, technical scoping and design review sessions.
• Capture highquality documentation in Word, PowerPoint and Excel, ensuring content is concise, wellstructured and clearly presented.
• Facilitate decisionmaking by acting as an unbiased coordinator who balances business needs with technical realities, ensuring tradeoffs and impacts are well understood.
• Support solution design activities by ensuring that proposed options align with business outcomes, architectural principles and delivery constraints.
• Capture, document and maintain business and highlevel technical processes, data flows, integrations and system touchpoints using Visio or similar tools.
• Work with the PM and wider project team to take ownership of specific deliverables or analysis streams, working to outcomes rather than tasklevel direction.
• Identify opportunities to improve ways of working across analysis, documentation, delivery and stakeholder engagement, contributing to the uplift of VDO standards and practices.
• Conduct Root Cause Analysis to help stakeholders understand underlying issues and shape effective business and technical change.
• Support the Business Architect by bringing insights from project work into the development of Business Architecture artefacts, ensuring alignment across processes, systems and journeys.
• Play an active role in UAT, helping ensure test plans align with technical and business requirements and supporting impact assessment of defects or changes.
• Capture and manage Business Change assets including change impacts, training needs and process updates to support effective adoption of new solutions.
• Contribute to formal document reviews, providing clear, structured feedback and coordinating input from multiple stakeholders to drive quality.
• Maintain a strong customer and colleague focus, ensuring outcomes deliver value across the business and to endusers.
• Ensure compliance with all applicable UK and local regulations, Company Policies and FCA Conduct Rules.
• Demonstrate behaviours consistent with Company values and the positive, pragmatic, delivery-focused ethos of the VDO.
  
  

About You

• Experience working on technical or technologyenabled change projects, ideally spanning multiple systems, integrations or platforms.
• Strong ability to translate business problems into clear technical requirements, user stories, acceptance criteria and supporting documentation.
• Comfortable working closely with architects, developers, testers and technical SMEs, with the ability to interpret and communicate technical concepts to nontechnical audiences.
• Practical understanding of systems, data flows, integrations and process dependencies, with the ability to map highlevel technical and business processes.
• Broad exposure to IT systems and technologies, such as ERP, CRM, digital/eCommerce platforms, data/BI, or integration layers.
• Experience facilitating or supporting workshops including requirements gathering, solution design, process mapping and technical scoping.
• Proficient user of Excel, Word and PowerPoint, capable of producing structured, highquality analysis, documentation, and presentation materials.
• Ability to identify opportunities to improve ways of working, including documentation standards, stakeholder engagement, analysis methods and delivery practices.
• Strong analytical skills with the ability to manage detail while keeping sight of biggerpicture enterprise impacts.
• Confident, clear communicator with the ability to build trust across business and technical teams.
• Demonstrates a positive, proactive, cando attitude, remaining pragmatic and solutionfocused when balancing business expectations with technical constraints.
• Able to work independently to a brief, taking ownership of deliverables without requiring tasklevel direction.
• Basic commercial understanding of business and retailing, with the ability to consider customer and operational impacts when designing solutions.
• Demonstrated experience working in a group or team to deliver a project or shared outcome.
• Crossfunctional project experience involving both business and technical stakeholders.
• Positive, proactive and solutionsfocused mindset, consistently seeking constructive ways to move delivery forward even when facing ambiguity or challenges.
• Creative problemsolver, able to explore options, think laterally and help teams converge on practical, balanced solutions.
• Strong stakeholder management skills, able to build trust, manage expectations and navigate differing viewpoints across business and technical teams.
• Team player with a collaborative approach, contributing actively to group discussions, workshops and crossfunctional delivery.
• Calm, resilient and effective under pressure, able to manage competing priorities while maintaining accuracy and professionalism.
• High attention to detail, ensuring documentation, analysis and solution proposals are thorough, consistent and of high quality.
• Willingness to challenge and improve ways of working, offering suggestions that uplift delivery quality, analysis standards and team efficiency.
• Objective and balanced in decisionmaking, able to consider technical constraints and business priorities without bias.
• Able to commute to Bradford city centre 2+ days per week
• Work additional hours to ensure projects completed on time.
  
  

ABOUT US: FGH

For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We’ve accepted the challenge to transform our business into a modern, digital-first retailer.

With a rich heritage and an eye on the future, we are a forward-thinking, tech-driven online retail business, making fabulous fashion and stylish homewares accessible and affordable for everyone.

Based in West Yorkshire and part of the OTTO group one of the world’s largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.

What We Offer You

FLEXIBILITY

We offer hybrid working to help you achieve a healthy work life balance. Our full time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in-person team work and the flexibility to work from home.

TRAINING & DEVELOPMENT

Turning your job into a career is a real passion for us and our development programmes will enable you to grow in role.

We offer clear career pathways that will show you the way, outlining the skills, behaviours and knowledge needed to perform at the next step.

We invest in our colleagues, giving them all the opportunity to progress. Our inspired leadership programme is aimed at equipping our future leaders to coach, develop, manage change and maintain situational awareness.

INCLUSIVITY

As a business, we depend on a fusion of identities, characteristics, backgrounds, and cultures to fully appreciate our people and our customers. Freemans has a long-standing commitment to ensuring fairness and balance.

Our company is an inclusive organisation where everybody can make the most of their talent and abilities. Our pay, reward, and progression approach is based solely on fairness and merit.

Benefits

We firmly believe that we should reward our brilliant people with extensive benefits to help them stay healthy, relax and re-energise, have fun, manage the day-to-day and plan for the future. Here are just some of our great benefits:

• Competitive salaries and annual bonus scheme
• 37 days holiday
• Healthcare cash plan
• Competitive pension scheme
• Life assurance
• Paid paternity and maternity leave
• Incredible staff discounts
• Subsidised Canteen
  
  

Ready to apply?

If you’re excited about this opportunity and want to join FGH, click apply now to send us your application.