Builders Merchants Operations Manager - #151716

We are looking for an Operations Manager to join us at Huws Gray Inverness.

Our Depot in Inverness is well-known for the supply of above and below-ground drainage and civil engineering materials. However, we are keen to establish the supply of general building materials, so this role would be perfect for someone who has some industry experience and is looking for an exciting new opportunity.

If you’re in the trade or have ever tackled a home improvement project, you've probably heard of us. We're the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few.

At our Inverness branch, we’re proud to offer something special – a combined presence of both Huws Gray and PDM under one roof.

This unique setup means our customers benefit from the best of both worlds: the comprehensive range and service from our merchanting offering, alongside the specialist expertise and technical support that has made PDM Scotland’s leading supplier of Civils, Above Ground, and Multi-Utilities products. With a knowledgeable and dedicated team on hand, we’re not just supplying materials – we’re delivering solutions.

We rely on our Operations Managers to maximise sales opportunities by growing our sales and customer base and delivering an excellent service! Working in one of our branches, you’ll be part of a team where everyone is putting the effort in to offer brilliant customer service and to get the job done.

Here’s a Quick Overview Of Some Of The Things You Can Expect To Do As An Operations Manager With Huws Gray

• Building great relationships with our customers
• Understanding customer needs, and providing accurate quotes, following up on enquiries and developing sales leads
• Using your product knowledge to offer solutions to our customers to increase sales and margin
• Keeping up to date with any relevant paperwork and administration
  
  

We know that you are more than just a CV and embracing everyone’s individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you’ll need to succeed as an Operations Manager, however, previous experience in a similar industry, or a good knowledge of building materials would be a benefit for this role.

This is an exciting opportunity for a motivated and sales-focused professional to join our team and make a real impact. You’ll play a key role in driving sales, increasing footfall, and providing excellent customer service. Whether you're currently excelling in an internal or senior sales role and looking for your next challenge, this position offers the chance to shape our product offering and influence how we serve our customers. With the physical space to enhance the in-branch experience, you’ll help ensure every customer visit is as effective and engaging as possible. If you have an existing customer base to bring with you, that would be a fantastic bonus.

What’s In It For You

We believe great work should be recognised and rewarded. Here’s what you can expect:

• 23 days’ holiday, plus bank holidays (31 days per year)
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth
  
  

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.