Breakdown Supervisor - #191463

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.

This role is in our Plant & Fleet department, Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs. Offering hire solutions that are commercially effective, reliable, safe and compliant.

Want to come and be a part of it?

What will you be doing?

We’re looking for motivated, adaptable individuals with strong communication skills and a commitment to delivering excellent customer service. You’ll ideally have previous supervisory experience and a background in a call centre environment.

In this role, you’ll support the CSC Breakdown Controllers during busy periods while helping to keep operations running smoothly. You’ll oversee a team of Breakdown Controllers, ensuring defects and repairs are resolved within SLA, and guide the team to problem-solve effectively. You’ll also monitor attendance, highlight assets for disposal where needed, and ensure work is scheduled efficiently across both mobile teams and external suppliers.

You’ll play a key role in onboarding and training new team members, setting clear targets aligned to business goals, and managing the ticket resolution process, including midday and end-of-day closeouts. In addition, you’ll act as a mentor to the team and provide cover for the Maintenance Supervisor when required.

What You’ll Bring

• Proven supervisory experience
• Experience working in a technical call centre environment
• Background in inbound and outbound contact centre or service office operations
• Excellent communication and interpersonal skills
• Strong IT literacy
  
  

Flexible and adaptable approach to work

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
  
  

In addition, this role offers;

• Private health care and health care cash plan for you
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!
  
  

About Us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
  
  

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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