Autocentre Service Advisor - #144045

Company Description/ Business Unit

Autocentre Service Advisor - Dartford, Kent

Salary: £28,254.60

Hours: Monday to Friday with alternating Saturdays

We are the AA. And we keep everyone’s show on the road. There for our customers wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

This is the job

As our Service Advisor, you will be the face of the AA at our front desk, and a key part of ensuring that we deliver to the highest standards. You will effectively communicate expectations and deadlines between our customers and the team, whilst managing the workshop calendar to enable us to deliver on our promises.

This role will see you working closely with the Centre Manager and provide a variety of opportunities for learning and development for those looking for an Autocentre career.

What will I be doing?

•  Provide extensive product and service knowledge, acting as a brand ambassador with integrity to guide, advise, and understand customer needs.
•  Arranging and booking your customers vehicle servicing appointments via telephone and email.
•  Handle sensitive customer scenarios with empathy, integrity, and transparency, taking ownership of the entire customer journey.
•  Maximise service sales and profitability through upselling of additional works.
•  Take ownership of customer concerns, acting as the primary contact and providing direct contact information to build confidence.
•  Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop.
•  Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
•  Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing. Collaborate with the team to deliver a best-in-class customer experience.
•  Actively build trust with customers, demonstrating an open and honest approach.
•  Ensure ownership of promises made and follow through on commitments.
•  Adhere to internal policies and processes to ensure all administrative tasks are completed accurately and appropriately.
  
  

What do I need?

Essential

•  You will hold a driving licence with 6 points or less
•  You will have experience as either a workshop controller or in a parts/supply role
•  You will have previous or current experience in a dealership, a vehicle fast fit tyre/brake/exhaust centre, or larger independent garage
  
  

Desirable

•  Vehicle technical qualifications, while useful are not an absolute requirement, however it would be expected that the individual would have strong, proven experience within the Vehicle service, maintenance, and repair industry
  
  

Benefits

• Free breakdown cover from day one
• 23 days holidays (increases with service) plus bank holiday hours
• Up to 7% company pension contribution
• A famous brand that our customers love with industry leading training
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
  
  

Additional Information

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.