Assistant Sales & Events Manager - #191557

Hand Picked Hotels

Assistant Sales & Events Manager – Norton House Hotel & Spa
Location: Newbridge, Scotland, EH28 8LX
Salary: Starting at £18.32 per hour + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7
Come and join our Team...
We are currently seeking an enthusiastic Assistant Sales & Events Manager at Norton House Hotel & Spa, part of Hand Picked Hotels.
Nestled in the peaceful countryside just minutes from Edinburgh, Norton House Hotel & Spa combines classic Scottish charm with contemporary luxury. Our historic 19th-century manor house is renowned for exceptional service, beautiful surroundings, and unforgettable guest experiences.

Whether you're welcoming guests, preparing incredible food, keeping our spaces pristine, or supporting behind the scenes, your role will help shape these memorable moments. You'll join a supportive, friendly team where your ideas are valued, your development is encouraged, and no two days are the same.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.
At Norton House Hotel & Spa, it’s not just about delivering excellence to our guests, it’s about creating a workplace where people are proud to belong. If you’re motivated, enthusiastic, and ready to make a difference, we’d love to hear from you.

What will the role involve?

As our Assistant Sales & Events Manager, you will play a key role in delivering exceptional guest experiences, supporting the seamless coordination of events from the initial enquiry through to a successful and polished delivery. Working closely with the Sales & Events Manager, you will help drive conversions, oversee planning processes, and ensure every event reflects the highest standards of quality and care.

With a passion for hospitality and a flair for sales, you will assist in transforming enquiries into confirmed bookings, guiding clients through their journey with professionalism and enthusiasm. From elegant weddings and exclusive private dining experiences to corporate events and special celebrations, you will help curate bespoke occasions that exceed expectations.

You will build strong, trusted relationships with clients, offering tailored recommendations and ensuring every detail is thoughtfully considered. Your ability to balance operational oversight with a hands-on, service-focused approach will be key in maintaining consistency, quality, and excellence throughout each stage of the event lifecycle.

A natural leader and team player, you will support and motivate the Sales & Events team, ensuring a collaborative and high-performing environment. With your organisation, attention to detail, and commitment to outstanding service, you will help deliver memorable experiences that leave a lasting impression.

Above all, this is an opportunity to grow within a passionate and supportive team, where your ideas are valued and your contribution truly makes a difference.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.
Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £18.32 plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.
  

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You are a confident and personable hospitality professional with a strong passion for sales and events
• Previous experience in a sales and events role, ideally within a luxury hotel or high-quality venue
• Experience supporting or leading event planning and coordination
• A proven ability to convert enquiries into confirmed business
• Strong organisational skills with exceptional attention to detail
• Excellent communication skills, both written and verbal
• A proactive, hands-on, and customer-focused approach
• Confidence in using hotel systems, with Opera experience preferred
• The ability to build rapport quickly and maintain long-term client relationships
• A collaborative mindset with the ability to support and inspire a team

Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Apply Today

This is an opportunity to join a passionate and collaborative team within a high-quality hospitality environment. You will be part of a culture that values excellence, creativity, and genuine service, with real opportunities to develop your skills and progress your career.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.