Assistant Player Care Officer - #195086

Who We Are

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

Role Purpose

We are seeking an exceptional Assistant Player Care Officer to deliver world-class support to first-team players, their families, the Head Coach, and the wider coaching staff.

This is a high-trust, relationship-driven role operating at the heart of an elite football environment. The successful candidate will oversee all aspects of player and coaching staff welfare, lifestyle management, relocation, logistics, and day-to-day operational support, ensuring a seamless experience on and off the pitch.

The role requires emotional intelligence, discretion, exceptional organisation, and the ability to perform calmly in a fast-paced, high-pressure football environment.

Key Responsibilities

Player & Family Care

• Serve as the primary point of contact for first-team players and their families for all off-pitch support matters
• Coordinate international relocations, housing, schooling, banking, healthcare, visas, and local registrations
• Support players’ partners and families with settling into the local area and club environment
• Assist with cultural integration and lifestyle management for international players and coaching staff
• Coordinate family travel and hospitality arrangements for matches and club events
• Build trusted relationships with players and families while maintaining absolute confidentiality and professionalism

Head Coach & Coaching Staff Support

• Provide high-level operational and lifestyle support to the First Team Head Coach and coaching staff
• Coordinate travel, accommodation, itineraries, restaurants, transport, and personal logistics
• Assist with onboarding of new coaches and coaching staff
• Support the coaching department during domestic and international fixtures, tours, and pre-season camps
• Act as a reliable liaison between football operations, coaching staff, and external service providers

Football Operations & Logistics

• Coordinate first-team travel logistics including flights, hotels, visas, security, and ground transport
• Support matchday operations and training ground logistics
• Work closely with team operations, medical, security, and performance departments.
• Partner with the Football Administration team in relation to the onboarding of coaching staff with regards to all related compliance documents and processes
• Manage confidential schedules, documentation, and operational plans
• Assist during transfer windows with onboarding and integration of new signings

Welfare & Wellbeing

• Promote player wellbeing and provide support during periods of injury, transition, relocation, or personal difficulty
• Identify and escalate safeguarding or welfare concerns where appropriate
• Coordinate wellbeing initiatives and family engagement activities
• Support younger and newly transferred players transitioning into elite football environments

Stakeholder Management

• Build strong relationships with agents, family offices, schools, relocation providers, private healthcare providers and other service providers as needed
• Liaise professionally with Premier League officials, embassies, and governing bodies where necessary
• Maintain exceptional service standards representative of a world-class football club

Person Specification

Personal Attributes

• Calm under pressure with exceptional emotional intelligence
• Discreet, trustworthy, and service-oriented
• Flexible and adaptable approach to changing football schedules
• Proactive problem solver with a “nothing is too much trouble” mentality
• Professional presence capable of working with elite athletes and senior leadership
• Passion for football, high performance, and elite environments
• High-performance elite football setting
• Regular evening, weekend, and matchday work required
• Availability expected during transfer windows, international breaks, pre-season tours, and overseas travel

Skills & Experience

• Previous experience in player care, elite sport operations, luxury lifestyle management, or executive support
• Strong understanding of elite football environments and player lifestyles
• Experience coordinating complex logistics and international travel
• Ability to handle sensitive and confidential matters with professionalism
• Exceptional communication and interpersonal skills
• Highly organised with outstanding attention to detail
• Experience working within Premier League, UEFA, or elite sporting environments
• Existing network within football operations or player services
• Experience supporting high-profile individuals or executive-level stakeholders
• Experience of interaction with high-profile athletes, families, and senior football personnel
• Multi-lingual (including Italian) desirable

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.