Assistant IT Specialist - #151736

Role: Assistant IT Specialist - Local Infrastructure Delivery

Location: This role is based in the Basildon Office. This is a very hands-on role and although you will be able to work from home on occasion, it's essential that you are able to work from the office up to 5 days per week.

Package: £26,000 - £28,000 per annum

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed
• Access to training and development opportunities, along with license with award winning learning content provider.
• Enhanced family leave
• Life assurance options
• An extra paid day off to focus on your mental health
• A generous pension plan, invest your contributions to maximise your pension pot
• Discounts on activities, technology and restaurants
• An extra paid day off to dedicate to volunteer projects
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing

We are seeking an Assistant IT Specialist to join our team at Konica Minolta!

As an Assistant IT Specialist at Konica Minolta, you will provide support to the Local Infrastructure Delivery team in the local country and wider European IT team, supporting colleagues onsite and remotely with key functions such as onboarding/offboarding new starters/leavers, IT purchasing and assigning of equipment as well as ensuring documentation is completed and kept up to date in accordance with audit requirements.

• Assign, Prioritise, Respond, and close helpdesk tickets within agreed Service Level Agreements

• Onboarding/Offboarding starters/leavers including account management.

• Setting up new/ replacement IT equipment

• Ordering and maintaining stock levels of equipment and asset management

• Support mobile phones.

• Ensuring asset documentation is completed and maintained.

• Completing reports to ensure audit compliance.

• Undertake ad-hoc projects as assigned

What you can expect from our hiring process?

Stage 1

Screening call with a member of our Talent Acquisition team and a chance to get to know you better.

Stage 2

Teams interview with the Hiring Manager

Stage 3

Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.

We would love to hear from people who have experience or knowledge of the following:

• Microsoft 365
• Microsoft Endpoint and Active Directory
• Experience of/knowledge for supporting Windows 10/11
• Android & iOS
• Experience with remote support of users

The following is desirable, but not essential:

• Experience with any IT Helpdesk solutions/ITSM tools such as ServiceNow
• Knowledge of ITIL
• Experience working in a matrix organisation
• Previous experience working with 1000+ computers
• Used to working independently and as part of a Europe wide team

Don't meet every single requirement?

Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!

We are an equal opportunities employer. Please let us know on your application or email us at [email protected] if there's any adjustments, we can make that would be helpful for you.

Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!

ESG Initiatives at Konica Minolta

A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.

Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/corporate-information/esg

Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity