Assistant Branch Manager - Blackburn - VIC - #186474

About Middy’s Electrical

Middy’s Electrical is Australia’s largest independent electrical wholesaler, with over 100 branches nationwide and a proud history of being 100% Australian owned and family run since 1928.

People are at the heart of Middy’s. Our culture is built on family, empowerment, strong relationships, diversity and integrity, creating a supportive workplace where people are encouraged to grow and succeed. We value diversity of thought and experience, which strengthens our teams and improves outcomes for our customers.

Customer service is central to everything we do. Our promise, offering you more, reflects our commitment to exceptional service, trusted advice and strong local relationships. When our customers succeed, so do we.

At Middy’s, you’ll be part of a business that values your contribution, invests in your development and gives you the opportunity to make a real impact in a growing national organisation.

The Role

Reporting to the Branch Manager, we are seeking an ambitious and motivated person to provide operations leadership to the team in our Blackburn Branch - VIC. You will be passionate about building a strong, customer-focused team that keeps raising the standards in delivering excellent customer service. This means leading from the front, showing initiative, and being actively involved in all aspects of Branch operations.

This is not a role for people that like managing from a computer in an office.

Duties Include

• Managing day to day operations of the Branch, so the Branch Manager can focus on active business growth
• Coaching the team to provide customers with exceptional service that grows profitable relationships. Building strong team morale so that everyone works together with a proactive customer mindset
• Overseeing Branch operations procedures to ensure the right disciplines and structures are in place to drive consistency, cost effectiveness and practical outcomes. Working with the team to implement continuous improvements and efficiencies. Examples: counter service, quoting and customer orders, inventory management, credit management, branch presentation, delivery service, problem solving, product knowledge
• Running and analysing daily reports and working with the team to action and follow-up tasks
• Supporting the Branch Manager with staff training and development
• Ensuring company compliance standards are followed.
  
  

Required Skills And Attributes

• Ability to build long term relationships with customers
• Prior experience in a role with high volume regular loyal customer contact
• Successful and proven leadership skills
• Ability to coach and influence other team members in day-to-day operations
• Ability to introduce and implement policies and procedures, to ensure high customer service standards are met.
• Ability to finish tasks, working with the team to get the 1%ers done.
• Ability to make sound business decisions and resolve problems
  
  

Why join us?

• A competitive salary and benefits package
• Full-time, permanent role within a growing business
• Wellness initiatives and a strong focus on team culture
• Birthday Leave
• Supportive and collaborative team environment
  
  

Customer service focused and a desire to develop your skills and knowledge. Industry experience is not essential. This role has plenty of variety.

Middy’s is an equal opportunity employer.

Company Benefits

• Uniforms supplied
• Career advancement opportunities
• Inhouse training programs
  
  

The successful candidate will be required to undergo a pre-employment medical including Drug & Alcohol screening and agree to a National Criminal History Check.

To super-charge your career, apply now.