Area Coordinator Supervisor - #187980

Area Coordinator Supervisor / Supervising Telecare Area Coordinator

Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre)

Salary: Starting from 28,800

Job Type: Full-time, Permanent

Working Hours: Monday to Friday, 8:30am - 5:30pm

Working Pattern: Office-based with occasional flexibility to work from home

Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford.

This is a varied role suited to someone with excellent customer service, communication, administration, and organisational skills. Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide.

As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities.

The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently.

In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements.

Key Responsibilities

Supervise and support the Area Coordination team in their day-to-day duties

Efficiently plan and manage Engineers' schedules and workloads

Coordinate engineer tasks, appointments, and diary management

Provide administrative support internally and to clients

Maintain databases and records to a high standard of accuracy

Assist the Service Delivery Manager during busy periods and provide operational support where required

Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings

Liaise with clients regarding updates, appointments, and general queries

Support Engineers with operational and scheduling queries

Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries

Act as the first point of contact for complaints, resolving or escalating issues as appropriate

Complete Return to Work meetings when required

Produce monthly supervisory reports for the coordination team

Conduct regular recorded check-ins with new starters throughout their probation period

Chair or co-chair Coordination Team meetings

Coordinate van checks in liaison with the Stores team

Maintain effective communication with Stores and Technical Management teams

Provide cover as an Area Coordinator when necessary

Participate in ongoing training to ensure client service standards are consistently achieved

What you will bring:

Previous Supervisory team experience ideally in a scheduling role.

Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling.

Confident and polite telephone manner.

Assertive, able to work quickly and efficiently in a busy, fast paced environment.

Strong MS / computer skills

A positive can-do attitude and excellent team and work ethics.

Being an ambassador for the business , a professional approach is essential!

Benefits:

A business that provides a feel-good factor in all you do!

Company pension

Cycle to work scheme

Free on-site parking

Health & wellbeing programme

Sick pay

Store discount

EXEHP