Applications Support Engineer - #187620
Haystack
Date: 4 weeks ago
City: Norwich
Contract type: Full time
Remote
HEADER LINE: Applications Support Engineer
A long-established and highly respected international business with over 100 years of trading history, operating within the retail/FMCG sector, is seeking an Applications Support Engineer. This company is continuously evolving its technology landscape and investing in the ongoing development of its systems and infrastructure.
The Role
A long-established and highly respected international business with over 100 years of trading history, operating within the retail/FMCG sector, is seeking an Applications Support Engineer. This company is continuously evolving its technology landscape and investing in the ongoing development of its systems and infrastructure.
The Role
- Take ownership of the ERP and associated business systems, primarily Sage X3
- Ensure Sage X3 underpins critical business processes across sales, finance, stock, and e-commerce
- Shape system improvements, build reporting capability, and enhance workflows
- Provide day-to-day user support and training within Sage X3
- Contribute to future ERP development initiatives, including potential BlueCherry transition
- Experience in ERP support or applications management
- Ideally experience within retail, FMCG, distribution, or supply chain environments
- Proactive, self-managed, and confident working in a remote environment
- Strong communication skills and a practical, solutions-focused mindset
- Experience with Sage X3 is highly advantageous
- Exposure to reporting tools such as Crystal Reports, SEI/Nectari, and SQL capability
- Opportunity to join a stable, internationally recognised business
- Real ownership of systems and influence on future ERP development
- Full remote working (UK-based)
- Supportive international team environment
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